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Extern - PA
2 months ago
Veterinary Assistant Job Description
Classification: Non-Exempt
Job Summary
Under policy direction from the Hospital Manager and Medical Director, the Veterinary
Assistant is responsible to assist the veterinarian and other hospital staff. Job expectations
include venipuncture, patient care, surgical prep, patient treatments which include various
technical and animal care functions under the supervision of a veterinarian and as allowed by
state regulations. This may include other tasks involved in the operations of a veterinary hospital,
including client communication, scheduling appointments, invoicing, and answering the
telephone.
Veterinary Assistant Duties and Responsibilities
The following is a list of essential job requirements. This list may be revised at any time and
additional duties not listed here may be assigned as needed.
•Client Relations
•Nursing Care
•Examinations & Assessments
•Anesthesia & Surgical Procedures
•Laboratory & Digital Images
•Medical Records
•Housekeeping
•Training
Client Relations
•Demonstrate excellent customer service with clients by listening to their concerns and
addressing them professionally, while refusing to diagnose medical conditions.
•Ensure that clients and pets feel welcome and comfortable. Serve as "Ambassadors" by
creating and maintaining goodwill for the hospital.
•Assist Technician Assistants and Receptionists with client/patient check in and out.
•Immediately greet clients and pet(s) by name (and correct gender).
•Help new clients fill out the forms for admission. Inform new clients about services, anti-
parasiticides, etc. Ensure all admission forms are completed in their entirety and all client
information, including contact information, is accurate.
•Support reception staff by ensuring client requests are handled in a timely manner.
•Handle client complaints with concern and diplomacy.
•Ability to effectively communicate and educate clients on general animal husbandry and
answer questions as directed by the veterinarian.
•Understand general dietary requirements and feeding schedules of patients.
pg. 1
•Present and explain client education materials, nutrition, discharge instructions, medication
administration, and answer general questions about treatments, bandages, laboratory tests,
medications.
•Present and sign clients up for various promotions, including online pharmacy.
•Present and explain treatment plans/estimates as needed.
Nursing Care
•Compassionate nursing care is the top priority for all patients.
•Make certain all patients are kept clean and as comfortable as possible.
•Medication administration (practicing the 6 patient rights) as directed by a doctor.
•Exercising technical skills under the supervision of a doctor, and as allowed by state
regulations, including - IV catheter placement, cystocentesis, venipuncture, fluid pump setup,
and monitoring.
•Efficiently organize daily duties to best utilize staff time.
•Participate in client communication and education, explaining administration of medications,
follow-up care, diet recommendations, and general pet care as directed by a doctor.
•Flexibility in working hours is required to ensure that the job is done properly (willing to
work beyond scheduled hours if necessary).
Examinations & Assessments
•Ability to obtain a complete and accurate medical history, as well as vital signs, within the
scope of veterinary technology and under the direction of a doctor.
•Ability to use a stethoscope and otoscope/ophthalmoscope.
•Ability to recognize fleas, ticks, and other external parasites.
•Ability to recognize other potential health care issues, i.e. signs and behavior patterns that
suggest an animal may be in pain (using pain score) or in need of an immediate assessment
by the veterinarian.
•Clearly communicate your findings to a doctor, refraining from making a diagnosis.
Anesthesia and Surgical Procedures
•Maintain and use the hospital's inhalation anesthetic machines.
•Administer anesthetics under doctor supervision and as allowed by state regulations.
•Monitor anesthesia under direct doctor supervision and as allowed by state regulations,
utilizing in-house monitoring equipment, doppler, etc.
•Familiar with procedures and medications commonly utilized during an anesthetic
emergency.
•Understand how to prep animals for minor (non-sterile) and sterile surgery.
o This includes setup, shaving, and sterile scrub and cleanup.
•Understand principles of aseptic techniques, maintaining sterile conditions, and proper
operating room conduct.
•Know the names and general uses of surgical instruments and equipment.
•Clean, assemble and wrap packs, and run autoclave. Troubleshoot sterilization concerns.
•Perform routine dental cleanings and take dental radiographs under the direct supervision of
a doctor and as allowed by state regulations.
pg. 2
Laboratory and Digital Images
•Draw blood samples. Collect stool and urine samples under the supervision of a doctor and as
allowed by state regulations.
•Prepare lab request forms.
•Prepare laboratory tests, e.g. stool exams, urinalysis, skin scrapings, slides, etc. under the
supervision of a doctor and as allowed by state regulations.
•Run various in-house laboratory equipment.
•Perform radiographs in accordance with OSHA and as allowed by state regulations, while
striving to keep radiation exposure as low as reasonably achievable by utilizing sandbags,
tap, and wedges whenever possible to reduce exposure.
Medical Records
•Keep medical records accurate and up to date. This includes client records, medical history,
treatment sheets, medications administered, patient observations, etc.
•Follow all policies and procedures for controlled drugs (including recordkeeping).
•Ensure client has signed all authorization forms for anesthesia, surgery, laboratory,
euthanasia, etc.
Housekeeping
•Make certain entire hospital is clean, so a client could enter the area and see their pet in a
clean environment. This includes your clothing and appearance.
•Follow surface disinfection and isolation/cleaning protocols for patients who may be
infectious.
•Advise the Hospital Manager of any conditions that are unsafe, including unrecognized
hazards or infractions of safety rules.
•Assist with supply/food stocking, as needed.
Training
•Conduct regular training with new hires and staff who wish to follow the career ladder.
•Connect with trainee by using communication and presence, as a way for the staff to feel
acknowledged and supported during their training session.
•Review training obstacles and concerns with Hospital Manager.
Knowledge, Skills, and Abilities
•Previous experience or training/education working in a veterinary facility.
•Must be friendly, outgoing, "people oriented".
•Excellent communications skills, both written and oral.
•Telephone and computer skills, including Microsoft and Practice Management software.
•Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an
environment of changing priorities.
•Intermediate math skills.
•Must be able to interact with all levels of staffing in a professional manner.
pg. 3
Education and Experience
•Veterinary hospital experience of at least 2 years.
•Training and client relations experience.
•College or college-equivalent education as required to become a Licensed, Registered or
Certified Veterinary Technician is preferred.
Physical Requirements
•Dependable attendance is required
•Any allergies to animals must be controlled through medication
•Must be able to lift 40 lbs.
•Must be willing to work long or irregular hours under pressure conditions.
•This position requires the ability to sit, walk, squat, bend, stand, reach, lift and type
constantly during a minimum of 8 hours a day.
•Visual acuity sufficient to maintain accurate records, recognize people and understand
written directions.
•Ability to speak and hear sufficiently to understand, give information in person and over the
telephone.
•Fine motor skills adequate for utilizing hospital equipment such as a computer, etc.
•Adhere to appropriate dress code to include proper scrubs and nametag.
Hospital Environment
•Animal areas may be humid, noisy, and odorous
•Exposure to pests such as fleas and ticks and other zoonotic diseases
•While handling animals, there is a possibility of being bitten or scratched
•Dust and pet dander are common within the practice
I have read and fully understand the position's responsibilities, duties, and what is
expected of me. I am able to perform the essential functions of the position, with or
without reasonable accommodation.
Print Name
Date
Signature
pg. 4
