Executive Technical Support Engineer
2 weeks ago
This position will be a member of our Global IT Customer Success team, based out of our headquarters in San Francisco. The primary focus of this high-profile role is to ensure seamless technological support for the CEO, Chief of Staff, and Executive Assistance team. When you are not doing this, you will assist in supporting SVP and above around the globe.This is a six-month contract-to-hire position that requires you to work onsite every day.
We have made significant investments in our technology stack to maintain our leading position and to effectively support our customers and employees.This position requires excellent communication skills, critical thinking, a sense of urgency, and meticulous attention to detail.We are a team of professionals who are extremely passionate about technology, customer experience, and staying ahead of whats next.
The ideal candidate would have prior experience supporting the CEO in a large multinational company.
Key responsibilities include:
Become the trusted advisor to the CEO, Chief of Staff, and Executive Assistant for all tech-related support issues and requests.
Excellent communication and organizational skills are vital for success in this role. Regular updates on issues, requests, and availability, are required. Expertise in understanding communication styles and adapting to their preferences.
The position is required to be in the SFO office daily.
Lead immediate, dedicated IT support to our CEO, Chief of Staff, executive admin, and leadership team (Senior VP level and above), ensuring a high standard of quality and a sense of urgency in addressing all technological issues.
Make independent decisions and shift priorities when needed to ensure the highest quality IT support for the CEO.
Maintain meticulous documentation by summarizing customer interactions and detailing technical steps taken when interacting. Documentation stored and updated in ServiceNow and other IT approved repositories.
Regularly author and update knowledge base articles to ensure consistent repeatable processes.
Provide regular updates to IT management on CEO technical request/issues.
Advance issues to appropriate teams promptly and acts as the liaison between IT and Customer.
Follows the after-hours on call rotation schedule in-order to provide emergency support for our customers.After-hours support is expected for CEO team.
Occasional (once a quarter) travel needed for IT events, training or support.
Thrives in a very fast-paced environment with changing IT demands and needs.
Train and advise C-level admins on new and existing IT systems, hardware, and software to optimize their use, ensuring high-quality training and support.
Building blocks for success
Required:
Requires High School Diploma; bachelor's degree preferred
Years of experience guidelines
10 years of support experience
5+ of supporting senior-level executives
2+ years of supporting CEO
Experience in a Fortune 500 company.
Excellent customer service skills and communications.
Meticulous attention to detail and accuracy.
Positive, proactive work ethic and approach.
Results-oriented.
The ability to effectively communicate, both orally and in writing, with customers, peers, management, contractors, and vendors is a must.
Show tact, discretion, confidentiality, and good judgment in handling critical and confidential matters and documentation.
Documentation skills and a clear understanding of ITIL
by Jobble
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