Service Desk Coordinator
4 weeks ago
Position Overview
As a Service Desk Coordinator, you will be the first point of contact for our clients calling in for technical support.
You will quickly and efficiently assess the client’s needs, providing appropriate resolutions when possible or routing callers to the appropriate technician who can best solve their problem.
NOTE - This is a hyrbid role with three days per week required in office (Tuesday - Thursday).
Essential Duties & Responsibilities:
Serve as the first point of contact for clients seeking support
Triage inbound support calls via phone, email, and web platform
Create and filter tickets for successful handoff to support technicians/engineers
Gather related information from clients to better classify tickets such as effected users, sites, services, applications, systems, etc.
Track and assist the support teams in maintaining service level agreements (SLA’s), such as time, to engage with technical resources
Track progress of tickets between service delivery teams to ensure quality and timely follow-up
Follow up with clients via phone or email to confirm their issues were resolved
Track the success and improvement areas of the service delivery team to improve
Perform quick service tasks with appropriate training (such as password resets or filtering rule changes) (
Preferred Skills:
Previous experience in a technical role preferred, but not required
Tech savvy with an ability to quickly learn new technical concepts and skills
Strong customer service and troubleshooting skills
Must be able to communicate effectively, both verbal and written, with a broad range of individuals at all levels.
Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
Inquisitiveness and an eagerness to learn new technologies and apply concepts to real world problems
What's in it for You?
Opportunity to work with a rapidly expanding tech company in the booming field of data analytics alongside some of the brightest minds in the industry
Opportunity to work with cutting-edge technology in a casual, fun environment
Opportunity to be a part of a local company committed to making a difference in our community
Competitive salary and benefits package including health, vision, dental and life insurance; paid time off; and 401(k) plan
#J-18808-Ljbffr
-
Front Desk Chiropractic Assistant
3 weeks ago
Indiana, United States Sleppy Chiropractic Full timeJob DescriptionJob DescriptionAre you the type of person who loves being the first friendly face that patients see when they walk through the door? Do you find joy in helping others and making their day brighter? If so, then this full- or part-time Front Desk Chiropractic Assistant position at Sleppy Chiropractic Family Wellness Center in Indiana, PA is the...
-
Hotel Front Desk Night Auditor
4 weeks ago
Indiana, United States Hampton Inn Full timeJob DescriptionJob DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true...
-
Lead Analyst, Trading Services
7 days ago
Indiana, United States Bank of New York Mellon Corporation Full timeLead Analyst, Trading Services Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” -...
-
Lead Analyst, Trading Services
2 days ago
Indiana, United States Bank of New York Mellon Corporation Full timeLead Analyst, Trading Services Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the bank of banks - 97% of...
-
Indiana, United States Creative Solutions Services, LLC Full timeShort Description: This position will serve as the Program Coordinator for the statewide Suicide and Overdose Fatality Review (SOFR) Program within the division of Fatality Review and Prevention at the Indiana Department of Health. Complete Description: Purpose of Position/Summary: This position will serve as the Program Coordinator for the statewide Suicide...
-
Program Coordinator
3 weeks ago
Indiana, United States Elevance Health Full timeProgram Coordinator (Informal Caregiver Strategy Coordinator) Location: Indianapolis, IN. This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of our Indianapolis, IN PulsePoint location. The Informal Caregiver Strategy Coordinator position is responsible for providing support to the Caregiving and Advocacy...
-
Program Coordinator
1 week ago
Indiana, United States Elevance Health Full timeProgram Coordinator (Informal Caregiver Strategy Coordinator) Location: Indianapolis, IN. This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of our Indianapolis, IN PulsePoint location. The Informal Caregiver Strategy Coordinator position is responsible for providing support to the Caregiving and Advocacy...
-
Junior Marketing Coordinator
2 weeks ago
Indiana, United States Maverick Solutions Full timeWe are one of the leading nonprofit fundraising firms in Indianapolis, dedicated to making a positive impact in our community. Currently, we are seeking a motivated individual who enjoys giving back to join our nonprofit marketing team. As a Junior Marketing Coordinator, you will work closely with our fundraising team in planning, coordinating, and executing...
-
Digital Marketing Coordinator
3 weeks ago
Indiana, United States Paradigm Digital Group Full timeParadigm Digital Group is seeking a self motivated, detail-oriented individual for our Digital Marketing Coordinator position. Read more about the position and apply below! Position Overview Paradigm Digital Group is seeking a Digital Marketing Coordinator to join our team in Fishers, IN. This entry-level digital marketing job offers ample opportunity for...
-
URBN Coordinator
2 weeks ago
Indiana, United States URBN Full timeLocation: This position is located at 501 Windy Ridge Rd, Indiana, Pennsylvania, 15701 United States Role Summary: We are looking for a motivated team player with positive attitude and great organizational and communication skills. You should be able to function well in a multitask environment with attention to detail, and willing to accept new and diverse...
-
URBN Coordinator
2 weeks ago
Indiana, United States URBN Full timeLocation: This position is located at 501 Windy Ridge Rd, Indiana, Pennsylvania, 15701 United States Role Summary: We are looking for a motivated team player with positive attitude and great organizational and communication skills. You should be able to function well in a multitask environment with attention to detail, and willing to accept new and diverse...
-
Program Coordinator
3 weeks ago
Indiana, United States WakeEd Partnership Full timeThe Program Coordinator is a part-time position that will provide support and on-site management of the Tools4Schools initiative and other WakeEd Partnership’s programs and initiatives. This position includes providing exceptional customer service, receiving and displaying new merchandise, operating online systems, and supporting off-site events and...
-
Program Coordinator
2 weeks ago
Indiana, United States WakeEd Partnership Full timeThe Program Coordinator is a part-time position that will provide support and on-site management of the Tools4Schools initiative and other WakeEd Partnership’s programs and initiatives. This position includes providing exceptional customer service, receiving and displaying new merchandise, operating online systems, and supporting off-site events and...
-
Indiana, United States The Laurels of Goshen Full timeStaff Development Coordinator/Infection Preventionist RN Are you a nurse who is passionate about teaching others? The Staff Development Coordinator/Infection Prevention nurse acts as the educator for the facility, conducts orientation and other in-service educational programs for the nursing staff. Experience, qualification, and soft skills, have you got...
-
Specialist
3 weeks ago
Indiana, United States HCL Technologies Ltd. Full timeJob Description (Posting). Site Service Specialist Job Description JOB SUMMARY As a member of the Site Services team the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service...
-
Specialist
1 week ago
Indiana, United States HCL Technologies Ltd. Full timeJob Description (Posting). Site Service Specialist Job Description JOB SUMMARY As a member of the Site Services team the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service...
-
Primary Care Clinical Coordinator
3 weeks ago
Indiana, United States Communicare Health Services Full timePersonalized Health Partners , a medical practice affiliated with the CommuniCare Family of Companies , is currently recruiting for a Primary Care Clinical Coordinator. Job Summary : The Primary Care Clinical Coordinator (CC) is responsible for assisting providers with patient and practice office management that may include obtaining vital signs, collecting...
-
Construction Site Coordinator
7 days ago
Indiana, United States FirstEnergy Full timeFirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one...
-
RN Coordinator Resident Care
2 weeks ago
Indiana, PA, United States Quality Life Services Apollo Full timeRegistered Nurse Assessment Coordinator (RNAC) Opportunity at Quality Life Services All potential candidates should read through the following details of this job with care before making an application. Quality Life Services in Apollo, PA welcomes compassionate individuals to join our team as Registered Nurse Assessment Coordinator (RNAC). As an RNAC,...
-
Unit Manager
3 weeks ago
Indiana, United States MetLife Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: The Security Engineer is responsible for executing the enterprise-wide strategy to identify, design, develop, implement, and support endpoint specific security solutions within the MetLife environment. This hands-on...