Hotel Front Desk Night Auditor
2 weeks ago
$12.25 hourly
Responsibilities:- Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
- Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
- Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
- Ensure all guests feel they are having an exceptional experience at the property
- Complete additional bookkeeping, administrative, and accounting procedures as requested
- Some college is preferred but a high school diploma or equivalent is required
- Proficiency with computers is required; experience with reservation and accounting software is desired
- Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
- Flexible overnight hours are required
- Outstanding communication skills and excellent customer service skills are required
The Ownership group of the hotel with a total portfolio of more than 10 hotels comprised of Hilton, Marriott, InterContinental, and Choice. With significant expertise in operations, asset management, and profitability, the Ownership group has obtained several accolades with name-brand hotel chains.
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