Hotel Front Desk Attendant

2 weeks ago

Great Falls, United States Best Western Plus Riverfront Full time

We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now Bonuses on every paycheck available.

Compensation:

$15 hourly + Bonuses

Responsibilities:Mitigate customer complaints as needed
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Bookkeeping: keep accurate records of all hotel guest account information
Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications:Working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Comfortable taking telephone calls and mitigating stressful situations
High school graduate, GED recipient, or equivalent
About Company

Best Western Plus Riverfront is located on the banks of the Missouri River.

We have an amazing staff with a lot of longevity some 17 years and others just a few months. Most at least a year or two. We are looking for dynamic people who want to join our team and make our work days fun and the guests pleased with consistently outstanding service.

Our company offers a very competitive pay rate, as well as bonuses you can count on. There are other benefits, such as vacation, select health care, 401k, employee rates, and the use of our facilities like the pool and gym when you are off work.

We hope you will consider joining our Hospitality Family.

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