Centralized Intake Specialist

3 weeks ago

Buffalo, United States Child & Family Service Full time

Major Responsibilities/Activities:Centralized Intake & Assessment Responsibilities:Accept initial call, engage, assess, obtain demographic info, verify insurance, etc.Collaborate with Supervisor of Fiscal Services regarding insurance issuesWork in partnership with various referral sources to assist with appropriate linkage of clientsDetermine best fit with clinician - maintain intake availability in clinicians' schedulersAssist clients with linkage to other community resources as neededCollaborate with Psychiatric Services and Intake Coordinator, Director of Clinical Operations & EMR, Director of Clinical Services, and Clinical Supervisors regarding clinician caseloadAdd clients to high-risk list when appropriateDaily check of HealtheLink alerts and icarol system for calls to Crisis Services & follow up with clinicians as necessarySupport agency's goals of centralizing intake and coordinating with other Child and Family Services programsCollaborate with community partners to increase awareness of services providedAdditional Duties:Conduct monthly Utilization and Quality Assurance reviews as neededProvide assistance to clinicians as requestedCollaborate with Office Manager regarding administrative/office issuesPossess a working knowledge of Credible EMR systemUtilize Agency phone and email systems following standard customer services protocol, which includes answering the telephone in a timely and professional manner, directing calls appropriately and returning phone and email requests promptly; demonstrate excellent phone etiquette and customer service skills; and demonstrate knowledge of agency programs and servicesMaintain positive working relationships with program staff and others within the agencyDemonstrate strong interpersonal skills during interactions with internal and external customersModels and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactionsParticipates and contributes to program Quality Improvement processMinimum Requirements:High School Diploma/GED required; bachelor's degree preferredBilingual in English and Spanish preferred2 years of experience working in the mental health fieldKnowledge of community resources and programs throughout WNYStrong computer skillsStrong communication skillsCompetitive Pay Range$24-$27 per hour based on experienceCFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.Paid Time Off (PTO)-20 PTO Days (25 Days After Five Years of Employment)-14 Paid Holidays (includes 2 flex holidays)- Bereavement: Four Paid Days- Paid Jury DutyEmployer Paid Life InsuranceMedical, Two Plan OptionsDental, Two Plan OptionsVision InsuranceWellness Program and IncentivesHealth Savings Account (HSA) and Quarterly Employer-ContributionsHealthcare Flexible Spending Account (FSA)Dependent Care FSA RetirementEmployee Referral BonusQualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)403(b) Right Away and Employer-Contributions After Two YearsCFS Diversity Statement: Within our agency and in the communities that we serve, C&FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until Black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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