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Coliseum Events Manager| Greensboro Coliseum Complex
3 months ago
Overview
The Event Manager is the liaison between the show manager/client and all building operations staff and contractors.After the contract is signed for an event, the Event Manager works directly with the client to provide any needs from the facility.In addition, the Event Manager makes certain that all building policies and procedures are followed in preparing for and implementing the event.When the event is in the building, the Event Manager runs the event, making certain that the client's needs are met and any building or safety issues are addressed immediately.The Event Manager will supervise, indirectly, all building operational staff during an event activity. Duties performed will align with providing a seamless and favorable experience for guests and venue users.
This role pays an annaul salary of $55,000 to $70,000.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until Oct 31, 2024
Responsibilities
- 3-5 years of experience in related fields
- Responsible for planning, coordinating, and facilitating the logistics of assigned events; act as liaison for building with all parties and departments involved in the event.
- Coordinates and provides clear, concise, and timely communication with building staff of all requirements necessary for events by preparing and distributing detailed event resumes, diagrams, event staffing requirements, set-up requirements, general instructions and supporting documentation for each event using industry specific software. Communicate changes before and during events.
- Develop and control event budgets including preparing Pre-Event Event Financial Estimates to clients based on potential operational costs during the course of the event; coordinate the completion of Post-Event Financial Settlements
- Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing.
- Monitors in-house set-up to ensure that the facility, equipment, physical set-up and labor provided meet the requirements of contractual agreements within the constraints of safety, health, and fire code standards.
- Ensure that all event insurance certificates, licenses and permits required for events or production are obtained in a timely manner.
- Oversee all production, set up, staffing and event-related contracted services for assigned events.
- Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction.
- Communicate and coordinate with the Food & Beverage Department for catering needs.
- Serve as a facility representative at assigned events by enforcing facility policies and procedures; identify and resolve public and event-related complaints in a professional manner ensuring customer satisfaction.
- Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
- Attend various weekly scheduled building meetings.
- Communicate any problems and proposed solutions to the executive team.
- Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials.
- Act as facility manager on duty as required.
- Complete all duties with a customer service focus through teamwork & dedication to OVG's principles.
- Perform other duties and responsibilities as assigned.
- Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, sports venues, convention center or public assembly facility setting
- Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
- Strong oral and written communication skills
- Must have strong computer skills in Microsoft Office applications, word processing, and Internet
- Possession of, or ability to obtain, a current CPR certificate
- Possession of, or ability to obtain, a valid drivers' license
- Knowledge of operational characteristics of events
- Ability to identify the needs of users of the facility
- Knowledge of crowd management and control techniques
- Knowledge of customer service practices
- Knowledge of principles of supervision and training
- Demonstrated familiarity with facility use contracts
- Knowledge of fire and public safety regulations
- Knowledge of A/V equipment and electronic systems in public assembly facilities
- Experience with budget preparation and control
- Familiarity with terminology used in entertainment/convention/public assembly settings
