Resident Services Coordinator

2 weeks ago

Arizona City, United States Onni Group Full time

Are you up passionate about supporting tenants? Our Vista Valley property in Mesa awaits a customer focused team player like you At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As a Resident Services Coordinator, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our tenants, explore this opportunity It may be everything you've been looking for.

Perks and Benefits:

  • Competitive pay
  • Health Saving Account, Flexible Saving Account, Employee Assistance Program
  • Annual Education Allowance
  • Generous Referral Program
  • Fun and collaborative company culture with lots of team-building events
  • Discounted hotel stays in multiple locations through our Hospitality brand.
What Will You Do?
  • Schedule move-in and moves out inspections with residents.
  • Coordinate move-in orientations and conducts orientations in a way that promotes owner reputation and provides superior customer satisfaction.
  • Support the Assistant Manager in rent collection, service request completion, customer service phone calls, file organization, resident communication and other administrative duties.
  • Organize and manage inventory list of products used by leasing and management.
  • Perform any and all duties of a Leasing Coordinator as needed to the benefit of the property.
  • Support the leasing team with the assistance of file checklist tasks.
  • Shop competitive properties
  • Help plan and supports monthly resident functions
  • Maintain exceptional standard of leasing office, tour path, and model apartments.
  • Review unit turn requirements with supervisor prior to move-ins.
  • Completes final inspection of apartments prior to new move-ins and completes move-in apartment inspections with new residents.
  • Place move-in gifts in all units prior to the new resident moving in.
  • Assist current residents with lease renewal options.
  • Provide exceptional service to customers, vendors, and colleagues.
  • Promote and participates in Company sponsored training programs
  • Comply with Companies policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
  • Complete all training provided by the company with regards to, fair housing, marketing, leasing, customer service, etc.
  • Perform other duties as required.
Minimum Qualifications
  • High School Diploma or equivalent required
  • Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
  • Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
  • Excellent interpersonal, oral, and written communication skills
  • Excellent writing, proofreading, and editing skills
  • Ability to communicate in English and Spanish.
Scheduling:
  • Required to maintain a regular schedule which may require working overtime, weekends, and holidays.

About the Company:

Capilano Properties is a leading real estate firm based in Phoenix, Arizona with offices in Toronto, Vancouver, Los Angeles, Seattle, and Chicago. This diverse company is vertically integrated with in-house departments responsible for execution of the company's activities including property development, construction and management as well as leasing, sales and marketing.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

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