Resident Services Coordinator

2 weeks ago

Jersey City, United States Hines Full time

Overview:
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

**Responsibilities**:
As a Resident Services Coordinator - Multifamily with Hines, you will play an integral role in demonstrating a 5-star resident and guest service experience in every interaction at our community in Jersey City. You will exemplify extraordinary customer service skills as you provide prompt response and showcase your vast knowledge of local entertainment and restaurant venues. Your possessing of in-depth familiarity of the local businesses will be vital to your success. Reporting to the General Property Manager, the Resident Services Coordinator - Multifamily is insightful, helpful, and understands the value of good service. Responsibilities include, but are not limited to:

- Leads by example, lives the standards and behaviors consistent with the core values and culture of the community.
- Builds brand loyalty by striving to ensure every resident interaction is positive.
- Enthusiastically greets all residents, perspective residents, guests and visitors with a friendly face.
- Maintains courteous communication with the owners, residents, their guests, and vendors.
- Serves as a point of contact for all residents and guests.
- Provides dedicated concierge services for Penthouse Units as described by management.
- Provide assistance in ensuring a seamless resident move-in experience.
- Assists with the organization and execution of resident & community events.
- Maintains pride in the property’s maintenance and appearance needs, by ensuring lobby and public areas are neat and orderly.

Qualifications:
Minimum Requirements include:

- High School Diploma or equivalent from an accredited required.
- Four or more years of experience in hospitality, property management, or service-related industry.
- Concierge experience preferred.
- Entrata Experience a plus.
- Excellent written and verbal communication skills.
- Flexible schedule, including nights, weekends and holidays.
- Pleasant phone manner.
- Thorough knowledge of local attractions and destinations.

Closing:

- We are an equal opportunity employer and support workforce diversity._

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