Customer Service Agent

5 months ago

San Francisco, United States American Airlines Full time

** Customer Service Agent**

** Customer Service Agent**

Date: Feb 12, 2022 **American Airlines is seeking Full Time Customer Service Agents at San Francisco International Airport.**

**The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement**

**This job will continue to be posted at least until 10/26/21. If interested, please apply prior to this date.**

*If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to and submit a transfer request.*

****Intro****

****Why you'll love this job****

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner.

****What you'll do****

* Promotes and sells air travel to the traveling public or freight forwarders.

* Provides assistance with passenger check-in and cargo acceptance.

* Interprets government rules and requirements for domestic and international travel or cargo shipments.

* Meets and dispatches aircraft within established times.

* Provides assistance to distressed passengers and customers.

* Protects company property and revenue.

* Provides for safe travel.

* Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.

* Uses organizational skills to perform multiple tasks within a limited time period.

* Is self-motivated and requires minimal supervision.

* Responds and assists during security and emergency situations.

* Follows internal/external policies and procedures.

* May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.

* May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.

* Depending on airport location this position may work in various weather conditions.

* Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays.

to see what its like to be part of the Customer Service team

****All you'll need for success****

**Minimum Qualifications- Education & Prior Job Experience**

* High school diploma or GED or international equivalent

* Bilingual language skills required in some locations

* Applicable valid drivers license as required by local authorities

* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

* Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements

* Must be authorized to work in the U.S.

**Preferred Qualifications- Education & Prior Job Experience**

* Working knowledge of Sabre or any other Passenger Service System

* Previous face to face Customer Service experience

* Working in a fast pace environment

****What you'll get****

Feel free to take advantage of all that American Airlines has to offer:

* Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more.

* Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need.

* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

****Feel Free to be yourself at American****

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

** Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.*

**Nearest Major Market:** San Francisco

**Nearest Secondary Market:** Oakland

**Job Segment:** Customer Service, Aviation

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