Sr. Underwriting Quality Assurance Analyst

2 weeks ago

Raleigh, United States Builders Mutual Full time

DescriptionAt Builders Mutual, we believe in the power of a team to get the job done right. Our team does their best work each day, creating a one-stop resource for all commercial insurance solutions and construction safety resources, leading to powerful results. Our cultural elements of teamwork, inclusion, expertise, and community aren't just words on a page-it's integral to who we are, how we work, and what sets us apart. We live out our values every day, striving to serve better and achieve more.The OpportunityThe success of our company is rooted in teamwork, the way we care about the people we work with and serve. Leverage your industry expertise and join our expanding team in this Sr. Underwriting Quality Assurance Analyst opportunity. The Sr. Underwriting Quality Assurance Analyst will be responsible for serving as a technical expert identifying areas of opportunity and providing recommendations that will improve the Underwriting Department and enhance alignment and consistency to established policies and procedures. The role will review accounts, evaluate Underwriting quality performance, processes, and workflows, assess and report on TQA Power BI findings, and will work with the Underwriting Quality & Training Manager in providing improvement strategies for the Underwriting Department.The success of our company is rooted in teamwork, the way we care about the people we work with and serve. This hybrid role will work in our Raleigh office a minimum of two days with the flexibility of working from home three days a week.Your WORK as a Sr. Underwriting Quality Assurance Analyst will make a difference by:Perform quality reviews to ensure compliance, file adequacy, and workflow efficiency.Complete a set number of Middle Market and Large Account file reviews per ASR and Underwriter each month.Identify and report on quality trends for the Underwriting Department.Identify quality assurance assessment needs for Underwriting Operations, Middle Market, and Large Account review. Identify and assess training needs on both an individual and department level.Partner with Underwriting teams and Trainers to develop effective programs and content to improve the quality of day-to-day practices.Lead in analyzing file review results to identify performance opportunities for the development of and assistance in implementation of development plans.Lead in providing input and reporting to the Underwriting Leadership team to support the execution of department strategies.Lead in the collaboration with Underwriting Department teams to maintain the quality assurance program and initiatives.Lead in the collaboration with departments throughout the organization to align quality assurance programs with organizational goals and objectives.Assist with Underwriting Department training as needed. Collaborate with members of the Quality and Training team to identify areas of opportunity and additional departmental quality assurance and training needs. Skills to get the JOB done RIGHT:Bachelor's degree preferred and 3-5 years of Underwriting experience, or an equivalent combination of education and relevant industry experience.Excellent working knowledge of the technical aspects of each Builders Mutual line of business.Extensive knowledge of the construction industry and corresponding insurance needs. Strong working knowledge of ImageRight, POINT, Adobe, and Office 365 programs such as Outlook, Word, Excel, Microsoft Teams, PowerPoint, and Power BI.Excellent people skills, including strong verbal and written communication skills. Expert ability to effectively transfer knowledge and skills to others.Ability to work with all levels of the organization and build collaborative relationships. Excellent problem-solving, analytical, organizational, and time management skills. WHY YOU'LL LOVE TO WORK HEREBuilders Mutual cares about you, and we offer comprehensive employee benefits built to support your success and wellbeing, including:Market-driven compensation and bonus plan3 weeks of paid time off (and your birthday too)37.5-hour work week; end your Friday at 2:30 PM Builders University for employees, dedicated to supporting the development and enhancing expertiseEarn swag and extra time off through peer recognition Builders Bucks programLIFE at Builders MutualCollaboration You are part of a team working together to reach a common goal.Empowerment You will feel trusted, valued, and given the resources to be successful.Flexibility You will be part of a dynamic work environment designed to allow you to do your best work while also creating the best possible customer experience.Impact You will positively influence our business, customers, and industry.Sense of pride You will tell others how much you enjoy working at Builders Mutual. Builders Mutual is an Equal Opportunity Employer.

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