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Vacation Rental Specialist
3 months ago
About Mainsail/Hotel Story/Brand Story
Just one year after incorporating, Mainsail Development Group opened its first lodging complex in 1999. The Mainsail Suites Hotel & Conference Center was developed under a master lease and served as a $50 million corporate training facility for PricewaterhouseCoopers. In 2009 Mainsail Beach Inn opened with 12 luxury condo units on Anna Maria Island. This beachfront property is ideally located in the center of Anna Maria Island just steps from the beach. Today, Mainsail Vacation Rentals draws from this hospitality legacy, blending the best vacation rentals on Anna Maria Island with resort amenities and outstanding service.
Overview of the role
The Vacation Rental Specialist is a unique position responsible for assisting with the day-to-day operations of Mainsail Vacation Rentals. They will be responsible for Concierge Services, Front Desk, Room Inspections, as well as Property Maintenance and upkeep.
What you have
- Experience in hotel systems, or hospitality related maintenance field
- Excellent communication skills, in written and verbal formats
- Strong customer service skills
- Local Area Knowledge
- Technology skills. The ability to use tablets, iPads, and computers
- Eagerness to work on a team and achieve goals and complete projects together
- Basic knowledge in air conditioning, refrigeration, electrical, mechanical, plumbing, electronic systems, fire alarm systems, carpentry, kitchen equipment, and energy conservation.
- Ability to work long hours if needed
- A strong sense of ownership in everything that you do
- High school diploma, equivalent, or higher
- Handle and complete guest requests in a timely fashion
- Do periodic property tours and exterior perimeter for debris and trash removal, lighting examination, and landscaping checkup
- Report emergencies and safety hazard immediately and assist with safety concerns
- Assist with concierge services and creating memorable guest experiences
- Assist with coordination of vendors including but not limited to repairs, scheduled maintenance, and housekeeping services.
- Daily use of Property Management systems including Escapia, PointCentral and Breezeway
- Keep property grounds clean and well maintained
- Keep interior property clean and well maintained
- Communication with guests and property owners
- Actively engage and promote safety and safe work practices, interdepartmentally and hotel wide
- Communicate daily activities and work orders to other shifts using approved communication methods and standards
- Interact with hotel guests to resolve maintenance issues in a professional and courteous matter that is align with Mainsail standards
- Comply with Mainsail Lodging and Development's standards and regulations to encourage safe and efficient hotel operations
- Other necessary duties as assigned by reasonably assigned
- Ability to sit or stand for extended periods of time
- Ability to bend
- Ability to lift, pull 50 lbs.
- Ability to communicate clearly
- Ability to work long hours as needed
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the property, the resort, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high-pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Full-time Associate Benefits
- Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
- All above listed benefits except for Medical Insurance and Holiday Pay
Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.
