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Customer Service Representative
2 months ago
Bellami Hair is seeking a highly skilled Customer Service Representative to join our team. As a key member of our consumer clip-in department, you will be responsible for providing exceptional customer service to certified stylists, salons, and consumers.
Key Responsibilities- Deliver a world-class level of customer service through calls, emails, texts, and chats.
- Assist in improving customer satisfaction and other customer metrics in the consumer department.
- Improve performance in Call Resolution for consumer clients.
- Provide support to professional and consumer customers through various CSR devices.
- Use customer insight to report feedback to the Customer Service Manager, Supervisor, and Consumer Lead.
- At least 1–2 years of Customer Service experience.
- Outstanding telephone and interpersonal skills.
- Exemplary oral and written communication skills.
- Good judgment and ability to make independent decisions within customer service department protocols.
- Designated work schedule: Monday-Friday from 7am-4pm.
- Open to work Saturdays or Sundays.
- Willing to work an in-office/hybrid schedule.
- Ability to work overtime when required.
- Ability to sit for extended periods of time at a desk.
- Excellent computer skills.
- Skilled at providing alternative solutions to customers.
Bellami Hair is a subsidiary of Beauty Industry Group, a leading consumer beauty products company with a growing portfolio of beauty brands. Our company values excellence, transparency, diversity, and integrity.
Benefits- 401(k) with company match - $ for $ up to 4%.
- Vacation/Holiday Leave.
- Medical/Dental/Vision.
- Life and AD&D Insurance.
- Access to hundreds of discounted beauty products.
