Automotive Service Appointment Coordinator
1 week ago
Job Summary:
Suburban Subaru is seeking an Automotive Service Appointment Coordinator to join our team in Vernon, Connecticut. As an Automotive Service Appointment Coordinator, you will be responsible for assisting customers with scheduling appointments for vehicle service, maintenance, and recalls. You will also be responsible for maintaining a positive and professional relationship with customers while ensuring the efficient operations of the service department.
Compensation & Benefits:
This is a full-time, hourly position in the automotive industry. This position does include every Saturday and weeknights until 5pm. Suburban Subaru offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, paid time off, and employee discounts on vehicle purchases and services.
Responsibilities:
•Answer and direct incoming phone calls to the dealership.
•Schedule appointments for vehicle service and maintenance based on customer needs and availability.
•Greet and assist all customers in a friendly and professional manner.
•Provide information about service options, pricing, and estimated completion time.
•Maintain accurate and organized customer records in the dealership's database.
•Monitor and manage the service department's appointment schedule to ensure timely and efficient operations.
•Follow up with customers to confirm appointments and inform them of any changes.
•Handle and resolve customer inquiries, complaints, and concerns promptly and satisfactorily.
•Maintain a daily high outbound call volume to recalls, prior customers, and declined services.
•Assist with other administrative tasks as needed.
Requirements:
•Prior multi-line phone experience is a must
•Previous customer service experience, preferably in the automotive industry.
•Excellent communication and interpersonal skills.
•Proficient computer skills and ability to learn dealership software.
•Strong organizational and time management skills.
•Ability to work in a fast-paced environment.
•Availability to work every Saturday and weeknights until 5pm.
•Valid driver's license and clean driving record.
EEOC Statement:
Suburban Subaru is an equal-opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace, and we welcome applicants of all backgrounds, races, religions, genders, sexual orientations, and abilities to apply for this opportunity.
-
Automotive Service Appointment Coordinator
7 days ago
Vernon Rockville, United States Suburban Subaru Full timeJob Summary:Suburban Subaru is seeking an experienced Automotive Service Appointment Coordinator to assist with scheduling appointments for vehicle service, maintenance, and recalls. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring efficient operations, and maintaining a positive relationship...
-
Automotive Service Technician
1 month ago
Rockville, Maryland, United States Moore's Automotive Full timeJob OverviewMoore's Automotive is actively looking for skilled Automotive Service Technicians to enhance our dedicated workforce.Key Responsibilities:Diagnose and repair a variety of automotive vehicles.Conduct routine maintenance and tune-ups on vehicles.Provide accurate labor and time estimates for repairs.Inspect and evaluate vehicles based on customer...
-
Automotive Service Technician
1 month ago
Rockville, Maryland, United States Sonic Automotive Full timeJob SummaryWe are seeking a highly skilled and experienced Automotive Service Technician to join our team at Sonic Automotive. As a key member of our service department, you will be responsible for performing vehicle repair and maintenance work to the highest standards of quality and efficiency.Key ResponsibilitiesPerform vehicle repair and maintenance work...
-
Call Center Agent DARCARS Automotive Group
21 hours ago
Rockville, United States Darcars Automotive Full timeDARCARS Automotive Group is now hiring Call Center Agents to support our Service Departments! As the Business Support Center Agent, you will play a key role as the dealership’s ambassador ensuring a one-of-a-kind experience for our service department customers. In this role, you are responsible for handling inbound and outbound calls to customers regarding...
-
Automotive Service Director
1 month ago
Rockville, Maryland, United States Sonic Automotive Full timeJob DescriptionAt Sonic Automotive, a leading automotive dealership group, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future.Service Manager Role:The Service Manager is responsible for overseeing the efficient and profitable...
-
Service Coordinator
2 days ago
Vernon Rockville, United States Minuteman Security and Life Safety Full timeJob Type Full-timeDescriptionWe are seeking a highly organized and detail-oriented Service Coordinator to join our team. The Service Coordinator will be responsible for coordinating and scheduling service appointments, managing customer inquiries, and ensuring that all service requests are handled in a timely and efficient manner.Responsibilities:- Answer...
-
Automotive Service Technician
3 weeks ago
Rockville, Maryland, United States Sonic Automotive Full timeJob SummaryWe are seeking a skilled Automotive Service Technician to join our team at Rockville Audi. As a key member of our service department, you will be responsible for performing vehicle repair and maintenance work in accordance with dealer and factory standards.Key ResponsibilitiesPerform vehicle repair and maintenance work as assigned, ensuring...
-
Service Coordinator
1 day ago
Vernon Rockville, United States Minuteman Security and Life Safety Full timeJob Type Full-time Description We are seeking a highly organized and detail-oriented Service Coordinator to join our team. The Service Coordinator will be responsible for coordinating and scheduling service appointments, managing customer inquiries, and ensuring that all service requests are handled in a timely and efficient manner. Responsibilities: -...
-
Automotive Service Technician
1 day ago
Vernon Rockville, United States Goodyear Full timeGoodyear **Job Summary** We are seeking a skilled Automotive Technician to join our team at Goodyear. As an Automotive Technician, you will be responsible for inspecting, diagnosing, and repairing tires and conducting automotive services. **Key Responsibilities** * Inspect and diagnose vehicle problems to determine the necessary repairs * Perform routine...
-
Call Center Agent DARCARS Automotive Group
4 months ago
Rockville, United States DARCARS Automotive Group Full timeDARCARS Automotive Group is now hiring Call Center Agents to support our Service Departments! As the Business Support Center Agent, you will play a key role as the dealership's ambassador ensuring a one-of-a-kind experience for our service department customers. In this role, you are responsible for handling inbound and outbound calls to customers regarding...
-
Automotive Service Technician
2 weeks ago
Rockville, Maryland, United States Sonic Automotive Full timeJob SummaryAs an Automotive Service Technician at Rockville Audi, you will be responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. This role requires a high level of technical expertise, attention to detail, and excellent communication skills.Key ResponsibilitiesPerform and complete...
-
Automotive Repair Estimator
1 month ago
Rockville, Maryland, United States DARCARS Automotive Group Full timeDARCARS Automotive Group is seeking a skilled Automotive Repair Estimator to join our team. **Compensation is commensurate with experience** As an Automotive Repair Estimator, your primary responsibility will be to assess and evaluate the condition of vehicles to provide accurate repair cost estimates for damages, whether they are covered by insurance or are...
-
Automotive Technician
2 weeks ago
Rockville, Maryland, United States Sonic Automotive Full timeJob Title: Automotive TechnicianAt Sonic Automotive, we're committed to providing exceptional service and support to our customers. As an Automotive Technician, you'll play a critical role in ensuring that our customers' vehicles are repaired and maintained to the highest standards.Key Responsibilities:Perform vehicle repairs and maintenance work as...
-
Automotive Repair Specialist
3 weeks ago
Rockville, Maryland, United States Sonic Automotive Full timeJob Title: Automotive TechnicianAt Sonic Automotive, we're committed to providing our customers with exceptional service and support. As an Automotive Technician, you'll play a critical role in ensuring our customers' vehicles are repaired and maintained to the highest standards.Key Responsibilities:Perform vehicle repairs and maintenance work as assigned,...
-
Audi Automotive Technician
1 week ago
Rockville, Maryland, United States Sonic Automotive Full timeJob SummaryWe are seeking a highly skilled Automotive Service Technician to join our team at Rockville Audi. As a key member of our service department, you will be responsible for performing vehicle repair and maintenance work to the highest standards of quality and efficiency.Key ResponsibilitiesPerform vehicle repairs and maintenance work as assigned,...
-
Customer Service Representative
2 weeks ago
Rockville, Maryland, United States DARCARS Automotive Group Full timeJob Title: Call Center AgentAbout the Role:We are seeking a highly skilled and customer-focused Call Center Agent to join our team at DARCARS Automotive Group. As a key member of our Service Department, you will play a vital role in ensuring exceptional customer experiences.Key Responsibilities:Handle inbound and outbound calls to customers regarding vehicle...
-
Audi Automotive Technician
12 hours ago
Rockville, Maryland, United States Sonic Automotive Full timeJob SummaryWe are seeking a highly skilled Automotive Service Technician to join our team at Rockville Audi. As a key member of our service department, you will be responsible for performing vehicle repair and maintenance work in accordance with dealer and factory standards.Key ResponsibilitiesPerform vehicle repair and maintenance work as assigned, ensuring...
-
Audi Automotive Technician
3 weeks ago
Rockville, Maryland, United States Sonic Automotive Full timeAudi Automotive Technician Job DescriptionAt Sonic Automotive, we're committed to your success and invested in your future. As an Audi Automotive Technician, you'll play a critical role in delivering exceptional customer experiences and ensuring the highest level of vehicle quality.Key Responsibilities:Perform vehicle repair and maintenance work as assigned...
-
Automotive Technician
2 weeks ago
Rockville, Maryland, United States DARCARS Automotive Group Full timeJob Title: Automotive TechnicianWe are seeking an experienced Automotive Technician to join our team at DARCARS Automotive Group. As an Automotive Technician, you will be responsible for performing routine repairs and maintenance on customer vehicles.Key Responsibilities:Perform general repairs and diagnosis with some assistanceDocument all work performed...
-
Automotive Technician
1 week ago
Rockville, Maryland, United States DARCARS Automotive Group Full timeJob SummaryWe are seeking an experienced Automotive Technician to join our team at DARCARS Automotive Group. As an Automotive Technician, you will be responsible for performing routine repairs and maintenance on customer vehicles, including light engine work, transmissions, clutches, drive shafts, electrical systems, HVAC systems, steering & suspension...