Service Operations Specialist

2 weeks ago


Vernon Rockville, United States Minuteman Security and Life Safety Full time
About the Role

This position is responsible for coordinating and scheduling service appointments, managing customer inquiries, and ensuring timely completion of service requests.

Compensation

The estimated annual salary for this role is $55,000 - $75,000, depending on experience and location.

Responsibilities

The Service Coordinator will be responsible for:

  • Answering incoming phone calls from clients/customers
  • Scheduling and coordinating service appointments with customers
  • Managing customer inquiries and providing excellent customer service
  • Maintaining accurate records of service appointments and customer interactions
  • Collaborating with service technicians to ensure customer satisfaction
Requirements

To be considered for this role, you must have:

  • A high school diploma or equivalent
  • 2+ years of experience in a customer service or administrative role
  • Excellent communication and interpersonal skills
  • Accurate note taking and computer skills
  • Strong organizational and time management skills


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