Technical support engineer for QD support 1 1
1 month ago
Technical support engineer for QD support 1 1
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1. Localization & Dual sourcing
- Support to cost reduction projects with technical advice and knowledge
- Fit & Function test support
- Technical risk assessment , verification, validation, reliability
- Communicate with NTV and Supplier engineering team
- Deep diving in technical specification of each components
- Manage technical schedule each items
2. Compliance
- Understanding basic international & domestic regulation related with our products.
ISO, CE, ATEX, Intertek, ROHS and so on.
3. Test
- Create test plan and report such as validation and reliability.
4. Production / Remanufacturing quality improvement
-Technical investigation for all kind of product quality issues to improve and provide technical solution
- Responsible for technical solutions for customer problems
- Support technical knowledge to existing product and applications
- Give basic training and guidance to local engineers
6 . Support warranty reduction action
- Continue to monitoring & analysis warranty with CIP activities
Knowledge areas/Skills (minimum level of knowledge to fulfil the role’s responsibilities)
Create technical support object and plan
Understand technical support process
Understand product design and make plan
Understand PCP
Understand product & process data
Other requirements (e.g. Language skills; competencies; expected travel requirements)
Communication skill with customer & suppliers
Understand customer satisfaction is the key successful factor
Be good at using general office software, Word/Excel etc.
Having problem solving experience in an engineering discipline is a plus
Self-motivate and self-confident
Lead project with related co-workers
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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