Customer Support Specialist

2 months ago

Edwards, United States Pringle Robotics Inc Full time

**About Us**:
Pringle Robotics creates and sells the most advanced autonomous robots for floor cleaning, hosting, delivery, and disinfection tasks. We are on the cutting edge of technology and positioned for substantial growth over the next few years. This is an opportunity to join one of the fastest growing industries with a great company. The opportunity for growth and advancement for motivated and hard-working individuals is virtually unlimited.

**Overview**:
The Customer Support Specialist (CSS) will be responsible for assisting customers with installation and troubleshooting of robotic solutions and the related systems that support the robots. The CSS will work and coordinate with our Field Service Technicians (FST) and Sales Staff to help customers with any issues on a remote basis. Any issues that cannot be resolved remotely will be referred to FSTs, and the CSS will ensure that these issues are followed up on and resolved in a timely manner. The CSS is the initial point of contact that customers will have when they encounter any issues, or need to be trained and updated on new functionality or changes in existing functionality.

The CSS will become an expert in the software that powers our robots, and be expected to communicate this knowledge base effectively to customers and other support staff. We are looking for someone who is hungry to learn and be a part of an industry that is ready to revolutionize the way businesses perform many tasks.

**Duties**:

- Communicate with customers to troubleshoot problems with robots and the related software and systems.
- Identifies product improvements or new products by listening to customer feedback, remaining current on industry trends, market activities, and competitors.
- Work with Field Technicians and Sales Representatives to ensure customer satisfaction by remotely supporting installations and service calls.
- Maintain customer communications after deployment; Weekly standup meetings, SOP, task reports
- Prepare onboarding submission by collecting, analyzing, and summarizing information.
- Maintains professional and technical knowledge by attending weekly review meetings.
- Contributes to team effort by accomplishing related duties as needed.

**Skills and Qualification**:

- Customer Service
- Emphasizing Excellence
- Energy Level
- Independence
- Problem Solving
- Ability to work both in office and remotely
- Ability to learn new technologies quickly and thoroughly.

**Education and Experience**:

- At least two (2) years of customer service and troubleshooting in a technology related industry
- Familiarity with CRMs
- High School and above
- Valid Driver's License

**Work Hours**:

- Multiple Shifts
- Shift 1: 8:00 AM - 5:00 PM
- Shift 2: 2:00 PM - 11:00 PM
- Shift 3: 8:00 PM - 5:00 AM
- On-call availability (Pager)

**Benefits**:

- Salary
- Health Benefits
- Paid Vacation
- Yearly Bonus

Pay: $40,000.00 - $50,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift
- Evening shift
- Morning shift
- Night shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Relocate:

- Edwards, IL 61528: Relocate before starting work (required)

Work Location: In person

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