Support Engineer

3 weeks ago

Chicopee, United States CareerBuilder Full time

The Support Engineer will function as a member of the Software Engineering Team, and will collaborate with other team members to troubleshoot, diagnose and ultimately resolve user-facing software issues.

Work with system vendors and technology partners to install and configure equipment and software, solve system problems, and implement solutions and upgrades.
Configure, install, and maintain Microsoft Windows Server based systems and server software, including Microsoft SQL Server
Installs and tests new systems and technical infrastructure for the station.
Installs and maintains the IT network, switches, data backups, workstations, servers, and printers.
Cable, connect, and configure technical infrastructure equipment for the station.
Minimizes service interruptions at times of equipment and/or system failure by rapidly identifying and implementing solutions.
Manage and assist users with e-mail and desktop support.
Administer antivirus and similar support systems.
Manage user accounts through Active Directory.
Interprets and implements instructions and requests from other station personnel.
Communicates with members of the engineering team and other teams to effectively resolve equipment and system issues.
Interface with Nexstar Network, Security and Systems teams.
Assist in maintaining all station broadcast equipment within the facility.
Perform all other duties as assigned.

Requirements & Skills:

Technical degree in Information Systems, Broadcasting, or a related field, or have an equivalent combination of education and demonstrable experience.
SBE and Microsoft certification preferred.
Minimum three years experience with Windows Server environments
Knowledge of current television broadcast systems including AP ENPS and Bitcentral experience a plus
Networking support of various LAN/WAN devices and systems
Proficiency with computers, IP based telephony, copiers, scanners, fax machines, and other office equipment
Experience with digital transmitters, microwave equipment, and other broadcast-related equipment
Ability to meet deadline, prioritize assignments and handle multiple tasks simultaneously.
Ability to respond to trouble calls in a 247 environment (including nights, weekends, holidays as needed)
Valid drivers license with an acceptable driving record
Fluency in English
Excellent communication skills, both oral and written

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