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Customer Service/Order Entry Specialist

3 months ago

Colorado Springs, United States Axelon Full time
Job Title: Customer Service/Order Entry Specialist (Onsite)
Location: Colorado Springs, CO
Pay: 24.50/hour

** This position will be on-site in Colorado Springs. Remote work will be required from time to time, this will require a personal Smartphone for VPN system access. **

Responsibilities:
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain the business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • Interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions.
  • Performs, as a skilled worker, a number of Customer Service support tasks.
  • Determines, based upon professional knowledge, How best to approach the task, and how to solve abnormalities.
  • Analysis abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.
  • Completes work with a limited degree of supervision.
Qualifications:
  • 2-5 years of experience in position or specialization.
  • High-school/Associates or equivalent experience if applicable. Certification if applicable.
  • SAP/Oracle experience preferred.