Medical Customer Service

5 months ago

Rockford, United States Biolife Plasma Services Full time

By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

**Job Description**

**Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.**

**About the role:**

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

**How you will contribute:**

You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.

You will screen new and repeat donors and take and record donor vital signs and finger stick results.

You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.

You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.

You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.

**What you bring to Takeda:**

High school diploma or equivalent

Ability to walk and/or stand for the entire work shift

Will work evenings, weekends, and holidays

Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees

Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.

Fine motor coordination, depth perception, and ability to hear equipment from a distance

Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear

1 or more years minimum experience working in a customer or patient facing role is helpful

**What Takeda can offer you:**

Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. ??At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.

**More about us:**

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.

**BioLife Compensation and Benefits Summary**

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

**For Location:**

USA - IL - Rockford

**U.S. Starting Hourly Wage:**

$16.00

The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

**EEO Statement**

_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._

**Locations**

USA - IL - Rockford

**Worker Type**

Employee

**Worker Sub-Type**

Regular

**Time Type**

Part time

  • Medical Customer Service Representative

    4 weeks ago

    Rockford, Illinois, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Plasma Donor Screener and Phlebotomist. In this role, you will be responsible for greeting and interacting with donors, ensuring their safety and comfort throughout the donation process.Key ResponsibilitiesScreen new and repeat donors, taking and recording...

  • Medical Customer Service Representative

    3 weeks ago

    Rockford, Illinois, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...

  • Customer Service Representative

    4 weeks ago

    Rockford, Illinois, United States The Auto Club Group Full time

    Unlock Your Career PotentialAre you looking for a challenging and rewarding career in customer service? Do you have a passion for helping others and providing exceptional service? Look no further than The Auto Club Group!We are seeking a highly motivated and customer-focused Licensed Customer Service Representative to join our team. As a key member of our...

  • Customer Service Representative

    4 weeks ago

    Rockford, Illinois, United States Mister Car Wash Full time

    About Mister Car WashMister Car Wash is a dynamic and fast-paced environment where you can grow your career and achieve your goals. With new stores in development, we have room for every team member to advance their career.Job SummaryWe are seeking a Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for...

  • Customer Service Rep

    2 months ago

    Rockford, United States The Auto Club Group Full time

    It‘s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Job Description Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house...

  • Customer Service Team Lead

    1 month ago

    Rockford, Illinois, United States Ric's Food Center Full time

    Ric's Food Center is seeking a highly skilled and experienced Customer Service Assistant Manager to join our team. As a key member of our retail grocery team, you will be responsible for ensuring the highest level of customer satisfaction and providing exceptional customer service. **Key Responsibilities:** * Daily operation of a retail grocery cashier...

  • Customer Service Representative

    4 weeks ago

    Rockford, Illinois, United States Foresight Financial Group Full time

    Job Title: Customer Service RepresentativeAt Foresight Financial Group, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide prompt and professional...

  • Customer Service Ambassador

    4 weeks ago

    Rockford, Illinois, United States Family Dollar Full time

    Customer Service RepresentativeAt Family Dollar, we're committed to providing exceptional service to our customers. As a Customer Service Representative, you'll play a vital role in ensuring our customers have a positive shopping experience.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries and resolving issues in a...

  • Customer Service Representative

    4 weeks ago

    Rockford, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work collaboratively with internal departments to resolve customer...

  • Customer Service Representative

    3 weeks ago

    Rockford, Illinois, United States Walgreens Full time

    Key Responsibilities:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service. Additionally, you will recommend items for sale to customers...

  • Customer Service Representative

    4 weeks ago

    Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryWe are seeking a highly skilled Customer Care Specialist to join our team at Midland States Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via the telephone.Key ResponsibilitiesAnswer all inbound banking-related calls and resolve customer inquiries in a timely and...

  • Customer Service Ambassador

    3 weeks ago

    Rockford, Illinois, United States Circle K Stores, Inc. Full time

    We are seeking a Retail Service Expert to provide exceptional customer service and support to our customers. Key Responsibilities:Provide excellent customer service and support to customers.Assist customers with their queries and resolve any issues in a timely and professional manner.Work collaboratively with the store team to achieve sales and customer...

  • Customer Service Rep

    9 hours ago

    Rockford, United States The Auto Club Group Full time

    It‘s a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:HourlyJob Description:Job DescriptionWhy Choose a Career with the AAA The Auto Club Group (ACG)Established brand that has been around for over 100 years. Our members know and trust us!Branch Offices house travel,...

  • Customer Service Representative

    4 weeks ago

    Rockford, Illinois, United States Rockford Ball Screw Company Full time

    Job Title: Customer Service RepresentativeAt Rockford Ball Screw Company, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service and support to our clients, responding to inquiries, resolving issues,...

  • Customer Service Representative

    4 weeks ago

    Rockford, Illinois, United States Waste Connections Full time

    Customer Service Representative Opportunity at WasteConnectionsAbout the Role:We are seeking a skilled Customer Service Representative to join our team in Rockford, IL. As a key member of our customer service team, you will work directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning...

  • Customer Service Representative

    4 weeks ago

    Rockford, Illinois, United States Circle K Full time

    Customer Service RepresentativeAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. Your duties will include:Key Responsibilities:Providing prompt and courteous customer service to ensure customer satisfactionRinging up all sales...

  • Customer Service Ambassador

    2 weeks ago

    Rockford, Illinois, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityAbout the Role:As a Customer Service Representative at Domino's Pizza, you will be responsible for creating a positive and engaging experience for our customers. Your key responsibilities will include:Greeting customers and providing excellent serviceTaking customer orders and working with our Point of Sales...

  • Customer Service Liaison

    4 weeks ago

    Rockford, Illinois, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary** We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our policyholders. **Key Responsibilities** * Assist customers with inquiries,...

  • Customer Service Representative

    4 weeks ago

    Rockford, Illinois, United States Midland States Bank Full time

    Customer Service Role at Midland States BankWe are seeking a skilled Customer Service Representative to join our team at Midland States Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service via the telephone, ensuring customers receive excellent service by answering questions, resolving problems, and...

  • Customer Service Representative

    3 weeks ago

    Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryThis role provides exceptional customer service to clients via phone calls. The Customer Care Specialist ensures customers receive top-notch service by answering questions, resolving issues, and processing requests related to various banking needs.Key ResponsibilitiesAnswer all inbound banking-related calls and resolve questions or transfer to the...