Client Service Representative

4 weeks ago


Pembroke Pines, United States United Veterinary Care Full time

DescriptionClient Service Representative - Veterinary Receptionist Emerald Hills Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville. CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be the client's first and last impression of Crestwood. It's important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team. If you're ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from youEssential Functions and Responsibilities:Greet and welcome each visitor and assess their needsHandle incoming phone calls/emails and determine the urgencyPerform client check-ins and check-outs, including reviewing invoicesCommunicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client's stressProcess and document financial transactions accuratelySchedule appointments based on client expectations, patient medical requirements and clinic needsManage emergency situations and walk-insRespond to online requests for products, prescriptions or client questions in a timely mannerMaintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areasRecommend products available to clients through our facilities Skills and Qualifications:High School Diploma or GED requiredAt least one year of client service experience requiredExperience with Microsoft Office suiteExcellent communication skills and the ability to problem solveAbility to handle stressful situations and prioritize tasks effectivelyTeam player, have patience and maintain a positive attitudeMust be able to lift up to 30 poundsBenefits and Perks:Short Term Disability paid for by employer Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family Company Sponsored Employee Assistance Program (Headspace) 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment Kaiser/UMR Insurance Plans with multiple options Flexible Spending Account or Health Savings Account options United Healthcare Dental Insurance; includes a 100% paid premium option for team members United Healthcare Vision Insurance options Long Term Disability option Progyny-Fertility and Family Building Support (up to $10,000) Team Member Discounts for Pet Care Paid time off-inclusive of sick, personal, and vacation LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled) Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled) Referral Bonus Program DailyPay on Demand Emerald Hills Animal Hospital is dedicated to providing top-notch care for our furry friends. Join our amazing four-doctor animal practice in Hollywood, FL. Can you picture yourself working in paradise and imagine feeling excited to come to work each day working alongside a team of genuinely good people who are dedicated to helping you succeed, be happy and grow both personally and professionally? What makes us different from other hospitals in the area is that we provide our team with a work environment that allows them to be their best. This, in turn, enables us to dedicate the best experience to our clients and care for their pets, which is at the heart of our thriving practice. We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.



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