Customer Service Representative

4 weeks ago

Pembroke Pines, United States GMMI Inc. Full time

Customer Service Representative (Evening Shift) The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making a real difference in the lives of our clients. As an organization, we pride ourselves on offering white glove service while being mindful of corporate responsibility and our environmental footprint. Employees enjoy a plethora of benefits to include: A diverse, inclusive, professional work environment Company match on 401(k) Competitive Paid Time Off policy Generous employer contribution for health, dental, and vision insurance Company paid short-term and long-term disability insurance Paid maternity and paternity leave Employee assistance program Wellness programs Fun employee and company events Discounts on travel insurance What you’ll be doing: Job Summary: This position answers all incoming/outgoing calls, setting up new claims, providing status of claims that are in process, and answering questions about travel protection plans. The position also includes corresponding with customers via email inquiries. Principal Duties and Responsibilities: Answer inbound calls and automated callbacks, assisting clients with claims status requests, setting up new claims, etc. Make outgoing calls following up on existing claims that are in process or contacting the passenger with claims outcome decisions. Verify/update mailing address on returned mail to resend correspondence to passengers. Receive new claim mail from tour operators/travel agents to set up new claims. Provide information on travel protection plans to travel agents or directly to passengers. Document all interactions with passengers. Perform other duties as assigned. Required / Desired Knowledge, Experiences, and Skills: Must have the ability to work any shift during hours of operation to include weekends, evenings, and holidays. Ability to focus and pay attention to detail. Good organizational skills. Good verbal and written communication skills. Ability to multi-task. Advanced computer skills in Microsoft Word & Excel. Strong self-starter with the ability to work with minimal supervision. Excellent critical thinking and decision-making skills. Ability to work as a part of a team as well as individually. Experience in an insurance office setting is helpful. Education/Certifications: High School Diploma or equivalent required. Where you’ll be doing it: This is a hybrid role based out of our Pembroke Pines office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week after the successful completion of a 90-day onsite training period. When you’ll be doing it: This department is a 7-day per week operation and even though shifts/hours may vary, evening/late afternoon availability is required. Occasional overtime may be required according to business needs. Apply today to begin your next chapter. Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive, and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #J-18808-Ljbffr

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