Customer Service Rep
2 months ago
** Customer Service Rep (Mon-Fri 7:00am to 3:00pm)**
**Job Category****:** Operations **Requisition Number****:** CUSTO022447 Showing 1 location **Job Details**
**Description**
**Job Duties** : -
* Interacts with customers by phone, email, or in person and receives orders or changes in service
* Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
* Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability
* Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
* Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
* Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
* Assures proper invoicing of accounts by verifying computer generated invoices
* Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
* Reports customer feedback to management, including any signs of customer dissatisfaction
* Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
* Performs paperwork associated with orders including the maintenance of customer files
* Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office
* Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
* Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
* Works with management regarding product routing for customers
* Other duties as required and assigned
* For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action
**Requirements:**
* High school diploma or GED (General Education Diploma) equivalency
* Minimum 6 months related experience and/or training
* Experience with AS400 operating systems and warehouse management systems preferred
* PC literate with experience with Microsoft Outlook, Word and Excel
* Ability to write reports, business correspondence, and procedure manuals
* Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
**Environment:**
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered Essential Functions and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform Essential Functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
-
CSR (Customer Service Rep)
2 months ago
Clayton, United States CMC Service Experts Full timeJob DescriptionJob DescriptionSalary: $20-$25 per hourWe have an exciting opportunity for experienced CSR’S to join our team. Are you looking for the right company to build a successful, long-term career with? We are experiencing immense growth, and we are looking to add positive and motivated team members to our team.What you will contribute:3+ years...
-
Rep Customer Service
2 months ago
Clayton, United States GEODIS Group Full time** Rep Customer Service (Mon-Fri 7:00am to 3:30pm)** **Job Category****:** Operations **Requisition Number****:** REPCU023505 Showing 1 location **Job Details** **Description** No matter what position youre in you will find yourself contributing to the development and success of your career and our customers. The points below highlight the Customer Service...
-
Customer Service Rep
2 months ago
Clayton, United States GEODIS Group Full time** Customer Service Rep (Mon-Fri 7am to 3pm) OT as needed** **Job Category****:** Operations **Requisition Number****:** CUSTO022820 Showing 1 location **Job Details** **Description** **Job Duties** : - Interacts with customers by phone, email, or in person and receives orders or changes in service Adjusts complaints concerning billing or service rendered,...
-
Customer Service Rep
3 months ago
Clayton, United States GEODIS Group Full time** Customer Service Rep (Sun-Thurs: 11:00pm to 7:00am)** **Job Category****:** Operations **Requisition Number****:** CUSTO17974 Showing 1 location **Job Details** **Description** **Summary:** The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints...
-
Customer Service Rep
2 months ago
Clayton, United States GEODIS Group Full time** Customer Service Rep (Fri-Sun: 5:00am to 5:00pm)** **Job Category****:** Operations **Requisition Number****:** CUSTO17972 Showing 1 location **Job Details** **Description** **Summary:** The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints...
-
Customer Service Rep
3 months ago
Clayton, United States GEODIS Group Full time** Customer Service Rep (Mon-Fri 3:00pm to 11:00pm) - Clayton, IN** **Job Category****:** Operations **Requisition Number****:** CUSTO021505 Showing 1 location **Job Details** **Description** **Summary:** The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling...
-
Customer Service Representative
3 days ago
Clayton, North Carolina, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure high...
-
Customer Service Representative
4 weeks ago
Clayton, United States Quipt Home Medical, Corp Full timeDescription Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Position: Customer Service Representative Position Reports To: Branch Manager/CSR Director Branch: Medical West Healthcare Position...
-
Customer Service Representative
1 week ago
Clayton, United States Ted Wheeler Agency American Family Insurance Full timeJob DescriptionJob DescriptionDescriptionWe are looking for a full time customer service representative for our busy insurance office. We take pride in our commitment to delivering exceptional service while building lasting relationships with our customers. As a Customer Service Representative, you will be the friendly voice that assists policyholders with...
-
Customer Service Associate
1 week ago
Clayton, Ohio, United States DeLallo Full timeJob OverviewPosition Level Entry Level Work Environment Retail Setting Employment Type Hourly Position Required Education High School Diploma or GED Travel Requirements None Shift Timing Daytime Industry Category Retail We are looking for enthusiastic individuals to fill full-time and part-time Cashier roles. The ideal candidates will focus on delivering an...
-
Customer Service Agent
2 days ago
Clayton, United States Stephenson Insurance Agency Full timeStephenson Insurance Associates seeks individual who excels in customer service that exceeds the expectations of the customer. Position can be part-time or full time. Responsibilities and Duties Provide support in servicing existing accounts and acquisition of new accounts. Duties include fielding incoming calls from existing clients and potential new...
-
Customer Service Agent
3 days ago
Clayton, United States Stephenson Insurance Agency Full timeStephenson Insurance Associates seeks individual who excels in customer service that exceeds the expectations of the customer. Position can be part-time or full time.Responsibilities and DutiesProvide support in servicing existing accounts and acquisition of new accounts. Duties include fielding incoming calls from existing clients and potential new clients,...
-
Customer Service Representative
2 days ago
Clayton, North Carolina, United States Stephenson Insurance Agency Full time**About Stephenson Insurance Agency**We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Agent. As a key member of our organization, you will play a vital role in delivering exceptional service to our clients and exceeding their expectations.**Key Responsibilities:**Provide support in servicing existing...
-
Pharmacy Customer Service Representative
4 days ago
Clayton, California, United States Walgreens Full timeJob SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer...
-
FT Customer Service Leader
2 months ago
Clayton, United States Food Lion Full timeAddress: USA-NC-Clayton-50 Neuse River Parkway Store Code: Store 01685 Front End (7228504) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...
-
PT Customer Service Leader
1 month ago
Clayton, United States Food Lion Full timeAddress: USA-NC-Clayton-1125 Clayton Village Ctr Store Code: Store 00149 Front End (7206825) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...
-
Store Customer Service Specialist
2 weeks ago
Clayton, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Customer Service Representative
3 days ago
Clayton, North Carolina, United States Zaxby's Full timeJob Summary:Zaxby's is seeking a highly motivated and customer-focused Cashier to join our team. As a Cashier, you will be the first point of contact for our guests and will be responsible for delivering a great experience.Key Responsibilities:Take and enter orders accurately and efficientlyHandle payments and operate a point-of-sale systemKeep the dining...
-
Store Associate
6 days ago
Clayton, Ohio, United States DeLallo Foods Full time**Job Details****Level:** Entry**Job Location:** Retail Store**Position Type:** Hourly**Education Level:** High School/ GED**Travel Percentage:** None**Job Shift:** Day**Job Category:** RetailWe have openings for full-time and part-time Cashiers at DeLallo Foods. As a Cashier and Customer Service Representative, you will be responsible for providing...
-
Customer Service Cashier
2 weeks ago
Clayton, Oklahoma, United States Choctaw Nation of Oklahoma Full timeJob OverviewThis is a part-time role with a flexible schedule. The starting wage is $13 per hour. Weekly access to earned wages is available for this position.Objective: The primary responsibility is to process payments for merchandise by scanning items, detailing, and totaling customer purchases, handling cash or change, and reconciling the cash register...