Pharmacy Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.
Key Responsibilities- Customer Service
- Engage with customers and patients to provide a positive and personalized experience
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Model and share customer service best practices with team members
- Pharmacy Operations
- Process prescriptions accurately and efficiently
- Assist pharmacists with scheduling and maintaining workflow
- Perform duties as assigned by Pharmacy Manager and Staff Pharmacist
- Store Maintenance
- Keep counters and shelves clean and well-merchandised
- Take inventory and maintain records
- Check in and price merchandise as required
- Training and Development
- Earn and maintain PTCB certification
- Attend training and complete PPLs as requested by Manager or assigned by corporate
- Maintain knowledge and skill in healthcare and pharmacy
- Must be fluent in reading, writing, and speaking English
- Requires willingness to work flexible schedule, including evenings and weekend hours
- Prefer six months of experience in a retail environment
- Prefer prior work experience with Walgreens
- Prefer good math skills and computer skills
As a Pharmacy Customer Service Associate at Walgreens, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge in pharmacy operations, and provide exceptional customer service to our valued customers.
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