Customer Service Assistant

6 days ago


Elkins Park, United States Fresh Form Draft Full time

Customer Service Assistant Department: Setup Winks Employment Type: Full Time Location: Philadelphia, PA Compensation: $17.85 - $25.00 / hour Description Job Title : Customer Service Assistant Location : Philadelphia, PA Position Type : Full-time We are looking for a friendly and proactive Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. As a Customer Service Assistant, you will be the first point of contact for customers, addressing their needs in a courteous and professional manner. Key Responsibilities Greet and assist customers with inquiries via phone, email, or in person. Provide accurate information regarding products, services, and policies. Handle customer complaints, resolving issues in a timely and effective manner. Maintain customer records by updating account information. Follow up with customers to ensure their issues have been resolved to their satisfaction. Assist with administrative duties such as filing, data entry, and responding to emails. Identify and escalate priority issues to the appropriate personnel. Support the team in achieving customer service goals and objectives. Skills, Knowledge and Expertise High school diploma or equivalent required; additional education is a plus Strong communication skills, both verbal and written. Ability to work in a fast-paced environment and handle multiple tasks. Excellent problem-solving skills and attention to detail. Proficient in using customer service software, Microsoft Office Suite, or related tools. Ability to work well both independently and as part of a team. Strong organizational skills and the ability to manage time effectively. Benefits Competitive salary and performance-based bonuses. Health, dental, and vision insurance. 401(k) plan with company match. Paid time off and holidays. Opportunities for professional development and career growth.



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