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Event Associate

3 months ago

Knoxville, United States DICK'S SPORTING GOODS INC Full time

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.

If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today

OVERVIEW:

The Event Associate will be expected to provide thoughtful product recommendations that fit

the skill/experience level of each athlete. As the Field Associate youll support the Field/Lead Coach

for our in-store sport events both on and off the field. In addition to in-store events, youll have the

opportunity to assist the lead with DICKS sponsored camps, clinics and programs bringing your

passion and expertise for sports to our experiential store. The job duties and responsibilities of this

role include the following:

+ Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICKS common purpose and delivering hassle-free, engaging, athlete-first service.

+ Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate, safely.

+ Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events.

+ Work with the Community Team to bring clinics, camps, afterschool programming, to the Field.

+ Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises.

+ Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.

+ Adhere to all loss prevention standards.

+ Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

+ Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge.

+ Perform other tasks as assigned by management

QUALIFICATIONS:

+ At least 2 years of customer service experience preferred

+ Customer-service oriented

+ Strong detail orientation

+ At least 2 years of customer service experience preferred

+ Customer-service oriented

+ Strong detail orientation