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“Dutch And English Speaking Customer Service Representative”
2 months ago
*A Large Mental Health Service Company is hiring Dutch, French, and German Bilingual Service Representatives fully remote* *Position:**Service Success Advocate* *Responsibilities:* * Review and interview licensed professional Therapist applicants to ensure proper licensing, training, experience, and accreditation. * Conduct initial application reviews, license verifications, credentialing, sanctions investigations, and profile creation. * Assist therapists with the onboarding process through outbound phone calls. * Maintain productive communications with applicants and approved therapists via email, phone, and live chat. * Perform ongoing license credentialing and sanctions monitoring for therapists in the provider network. * Monitor and evaluate therapist profiles, contacting therapists for necessary edits. * Provide support to active and prospective members by responding to email inquiries about the platform and services. * Assist members with refund, financial aid, subscription questions, password resets, and membership setup. * Respond to therapists’ emails regarding platform navigation, scheduling support, and account questions. * Conduct proactive outreach to gather feedback, improve satisfaction, and prevent churn. * Collect and funnel user feedback, issues, and requests to the appropriate channels. * Maintain high levels of customer service and commitment to SLAs. *Hours:* * Must be available 7 days/week from 6:00 AM - 4:00 PM ET. * Set schedule based on business needs, with potential shifts. * Plan for a 5-day, 40-hour work week within these parameters. *Qualifications:* * Bilingual proficiency required in Dutch, French or German. * Strong communication and organizational skills. * Experience in customer service or a related field preferred. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Posting Closing 9/14/2024 About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
