Current jobs related to Guest Services Representative - Las Vegas, Nevada - MGM Resorts International

  • Guest Services Representative

    3 weeks ago

    Las Vegas, Nevada, United States Harrah's LV Full time

    JOB SUMMARY: As a Guest Services Representative, your primary responsibility will be to manage the arrival and departure processes for guests at the hotel. You will serve as a vital resource for all guest inquiries, maintaining a cheerful and positive demeanor, and will be the first point of contact for addressing guest concerns. You will efficiently...

  • Guest Services Representative

    3 weeks ago

    Las Vegas, Nevada, United States Harrah's LV Full time

    JOB SUMMARY: As a Guest Services Representative, your primary responsibility will be to manage the arrival and departure processes for guests visiting the hotel. You will serve as a key resource for all guest inquiries, maintaining a cheerful and positive demeanor while addressing any concerns that may arise. Your role includes efficiently checking in...

  • Guest Services Representative

    3 weeks ago

    Las Vegas, Nevada, United States Harrah's LV Full time

    JOB SUMMARY: As a Guest Services Representative, your primary responsibility will be to manage the arrival and departure processes for guests at the hotel. You will serve as a key resource for all guest inquiries, maintaining a cheerful and positive demeanor while addressing any guest concerns that may arise. You will efficiently check guests in and...

  • Guest Services Representative

    3 weeks ago

    Las Vegas, Nevada, United States Hilton Grand Vacations Full time

    Become a Key Member of Our TeamJoin a thriving organization that prioritizes employee satisfaction and offers immediate benefits, flexible pay options, and exceptional perks. This is a remarkable chance to contribute to our success story.Company Overview:At Hilton Grand Vacations, we pride ourselves on creating a supportive and engaging workplace. Our team,...

  • Guest Services and Sales Representative

    2 weeks ago

    Las Vegas, Nevada, United States Cracker Barrel Full time

    About the RoleWe are seeking a skilled Guest Services and Sales professional to join our team at Cracker Barrel. As a Guest Services and Sales expert, you will be the first and last face our guests see, providing exceptional hospitality and sales expertise to ensure a memorable experience.Key ResponsibilitiesWelcoming guests into the store with a smile and...

  • Customer Service Representative

    17 hours ago

    Las Vegas, Nevada, United States Tuscany Suites and Casino Full time

    Customer Service RepresentativeLocated in the heart of Las Vegas, Tuscany Suites & Casino is seeking a Part-Time Guest Service Representative to provide exceptional customer service to our hotel guests.Key Responsibilities:Assign guest rooms and manage cash flow in assigned bankProcess guest accounts upon check-out and maintain knowledge of hotel occupancy...

  • Slot Attendant

    2 weeks ago

    Las Vegas, Nevada, United States Tuscany Suites and Casino Full time

    Job SummaryWe are seeking a highly skilled Slot Attendant to join our team at Tuscany Suites and Casino. As a Slot Attendant, you will be responsible for providing exceptional guest service on the slot gaming floor and ensuring a seamless experience for our patrons.Key ResponsibilitiesGuest Service: Provide a high level of service to guests, responding to...

  • Spa Guest Services Coordinator

    3 weeks ago

    Las Vegas, Nevada, United States Westgate Resorts Full time

    Job OverviewCompany Overview:Westgate Resorts offers a wide array of vacation experiences across the United States, catering to families seeking memorable getaways. With locations in popular destinations, we pride ourselves on providing exceptional hospitality and diverse options for every budget.Position Summary:The Spa Guest Services Coordinator plays a...

  • Casino Services Representative

    2 weeks ago

    Las Vegas, Nevada, United States Westgate Resorts Full time

    Job DescriptionCompany OverviewWestgate Resorts is a leading provider of vacation experiences, offering a diverse range of destinations across the country. Our mission is to provide affordable and memorable vacations for families, while maintaining the highest standards of quality and customer satisfaction.Job SummaryWe are seeking a highly motivated and...

  • Customer Service Representative

    2 weeks ago

    Las Vegas, Nevada, United States SAHARA Las Vegas Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at SAHARA Las Vegas. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining a high level of knowledge about our hotel offerings...

  • Guest Services Supervisor

    3 weeks ago

    Las Vegas, Nevada, United States Water Grill Las Vegas Full time

    Position OverviewJoin our team at Water Grill Las Vegas, where we have been delighting seafood enthusiasts for over 25 years. Recognized for our exceptional seafood offerings, we pride ourselves on delivering unparalleled quality and freshness.Compensation: Competitive hourly wage up to $20, based on experience.What We Offer:Opportunities for Career...

  • Guest Services Coordinator

    3 weeks ago

    Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Position OverviewThe Tower Suites Front Desk Coordinator plays a crucial role in overseeing guest reservations, ensuring that all special requests are fulfilled while upholding the esteemed Forbes 5-Star Service Standards and the core values of Wynn|Encore Las Vegas.Key Responsibilities:Demonstrates and promotes the company's core values through exemplary...

  • Guest Services Coordinator

    2 weeks ago

    Las Vegas, Nevada, United States SAHARA Las Vegas Full time

    Position Overview:As a Guest Services Coordinator, you will play a pivotal role in ensuring exceptional guest experiences at SAHARA Las Vegas. Your primary responsibility will be to facilitate a seamless check-in and check-out process while addressing guest inquiries and providing information about hotel services and amenities.Key Responsibilities:Welcome...

  • Guest Services Associate

    3 weeks ago

    Las Vegas, Nevada, United States SAHARA Las Vegas Full time

    Hourly Compensation: Starting at $17.50 plus commission (increases to $18.00 after 90 days)Role Overview: The primary responsibility is to ensure complete guest satisfaction, delivering a successful experience throughout their stay. This includes managing check-in and check-out processes and providing essential information and services to meet and exceed...

  • Resort Guest Experience Coordinator

    2 weeks ago

    Las Vegas, Nevada, United States Westgate Resorts Full time

    Job DescriptionAbout Westgate ResortsWestgate Resorts is a leading provider of vacation experiences, offering a diverse range of destinations across the country. From beachfront resorts to mountain retreats, our properties cater to families and individuals seeking affordable and memorable vacations.Job SummaryWe are seeking a highly skilled and...

  • Guest Services Coordinator

    3 weeks ago

    Las Vegas, Nevada, United States UFC Gym Full time

    Job OverviewThe Guest Services Coordinator serves as the primary point of contact for members and visitors, embodying the commitment to exceptional service. This role is pivotal in ensuring a welcoming atmosphere while assisting patrons with inquiries and facilitating their needs.KEY RESPONSIBILITIES:Customer EngagementWarmly welcomes members and guests upon...

  • VIP Guest Service Ambassador

    1 week ago

    Las Vegas, Nevada, United States Paris LV Full time

    Job Summary:As a VIP Guest Service Ambassador at Paris LV, you will be responsible for delivering exceptional guest experiences for our valued VIP guests. Your primary focus will be on ensuring seamless arrival and departure transactions, as well as providing personalized assistance with booking dinner, shows, and other entertainment options.Key...

  • Guest Services Coordinator

    3 weeks ago

    Las Vegas, Nevada, United States UFC Gym Full time

    Job OverviewThe Guest Services Coordinator serves as the primary point of contact for members and visitors, embodying the Ultimate Service Promise through exceptional customer engagement. This role is pivotal in ensuring a welcoming atmosphere while assisting members with inquiries and transactions.KEY RESPONSIBILITIES:Customer EngagementWarmly welcomes...

  • Guest Services Coordinator

    3 weeks ago

    Las Vegas, Nevada, United States UFC Gym Full time

    Job OverviewThe Guest Services Coordinator serves as the primary point of contact for members and visitors, embodying the Ultimate Service Promise through exceptional customer care. This role is essential in assisting members with their needs and facilitating membership inquiries.KEY RESPONSIBILITIES:Customer InteractionWarmly welcomes members and guests...

  • Guest Services Valet Attendant

    3 weeks ago

    Las Vegas, Nevada, United States Fontainebleau Las Vegas Full time

    POSITION SUMMARY The Valet Parking Booth Coordinator plays a crucial role in overseeing the valet parking operations, ensuring a smooth and organized service for all guests. This position is responsible for warmly welcoming guests, managing vehicle key exchanges, and collaborating with valet staff to deliver outstanding parking experiences. KEY...

Guest Services Representative

4 months ago

Las Vegas, Nevada, United States MGM Resorts International Full time
Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.PRIMARY PURPOSE: As a Guest Services Representative, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far beyond their stay with us.PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
  • Provides memorable service consistent with the property's core service standards and brand attributes. Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls.
  • Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests to maximize revenue opportunities.
  • Multitask while recording guest information into multiple reservation systems, while ensuring maximum data integrity and accuracy
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
  • Work with Management to develop skills and evaluate individual performance and make efforts to improve performance where the need has been indicated
  • Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction.
  • Collaborate with all other departments to ensure a smooth response to guest requests
  • Perform other job‐related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Able to effectively communicate in English, in both written and verbal forms
  • Ability to handle all situations calmly and professionally
  • Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
  • Ability to multi‐task and work well in a fast paced, team‐oriented environment
  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
  • Effective listening abilities with strong judgment skills
  • Knowledge of accommodations room capacities and amenities
  • Excellent customer service skills and interpersonal skills
  • Maintain a professional, neat and well‐groomed appearance adhering to company standards ​

MINIMUM REQUIREMENTS:​

  • High school diploma or equivalent
  • Work varied shifts, to include weekends and holidays

PREFERRED:

  • Post‐secondary education
  • One (1) year face to face guest service experience
  • Bilingual, with English as the primary or secondary language
  • Experience in a similar resort setting
  • Knowledge of Opera, HOTSos, AMCOM, NEC or Avaya