Customer Care Representative

3 days ago

Philadelphia, United States Aston Carter Full time

Job Title: Customer Care Representative

Job Description

The candidate will be responsible for assisting customers from initial online inquiries and phone calls through to the point of sale, playing a crucial role in the sales process.

Responsibilities

+ Respond to customer inquiries regarding new and pre-owned vehicle inventory via telephone and Internet on a daily basis.

+ Answer and reply to customer emails daily.

+ Promptly respond to incoming sales calls and customer inquiries as they are received.

+ Determine vehicle needs by asking questions and listening to customer requirements.

+ Recommend alternate vehicle choices when necessary.

+ Stay updated on new products, features, and accessories, and recommend these to customers.

+ Make follow-up calls to customers daily according to a predetermined work plan.

+ Maintain a follow-up system that encourages repeat and referral business, contributing to customer satisfaction.

+ Maintain and consistently implement a prospect development system.

+ Set appointments with prospects to visit the showroom or meet at a place of their choice.

+ Meet with prospects during appointment times, review vehicle choices and features, and finalize purchase and paperwork with customers and dealership staff.

+ Establish, implement, and maintain personal income goals consistent with dealership standards of productivity.

+ Occasionally move vehicles from the lot to the front of the store for customer test drives and accompany customers on test drives.

Essential Skills

+ 2+ years of face-to-face customer service experience, preferably within the retail or restaurant industry.

+ Proficiency with Microsoft Office.

+ Professional demeanor and willingness to communicate with customers via email, telephone, and in person.

+ Comfortable with data entry work, recording customer information into the customer service database.

Additional Skills & Qualifications

+ Ability to answer incoming customer inquiries via phone and email.

+ Collaborate with management teams to stay updated on new products, services, and policies.

+ Record customer information within the customer service database.

+ Engage with clients in a friendly and professional manner while actively listening to their concerns.

Work Environment

The candidate will work at the dealership in South Philly, have their own cubicle with a phone and computer setup, and be part of a team of about 5 other people, including CSR/service reps and a sales manager. The dress code is business casual. Work hours are two days a week from 9-5 pm, two days a week from 12-8 pm, and every Saturday from 9-5 pm. The candidate will have one day off during the week, which can be coordinated with management.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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