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Divisional Credit Manager

2 months ago

Atlanta, United States Floor & Decor Full time

Purpose

This position reports to the Director of Credit Programs, with a dotted line to the Sr. Manager of Credit Operations. The primary responsibility of the Divisional Credit Manager will be driving the growth of the companys private label credit programs, including consumer and PRO, within their assigned areas and through this, the growth of the companys overall growth and profitability. This position will serve as a vital link between the stores and their SSC partners with a focus on driving credit sales through identifying areas of opportunity and determining and executing strategies to drive improved results. The Divisional Credit Manager will also serve as the first point of contact for store and customer service issues. This role owns the responsibility of improving the knowledge, skills and sales behaviors of F&D store leadership and associates to increase credit sales within each individual store in their areas.

Minimum Eligibility Requirements

  • Three+ years of relevant experience in progressively responsible sales leadership roles within retail required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the Company
  • Must possess strong leadership and communication abilities to drive ideas across their areas
  • Clear and concise communicator accomplished at executing strategy and building consensus without direct authority
  • Ability to analyze credit and sales data and develop recommendations and strategic solutions.
  • Ability to lead and influence change
  • Demonstrated retail sales experience with an emphasis on influential leadership and improving productivity, service, and quality in a sales environment
  • Proven management of multiple, concurrent, organization wide projects with significant credit and sales impact
  • Exceptional presentation skills
  • Ability to work collaboratively
  • Proven problem-solving and team building skills
  • Excellent organizational, planning, prioritization and time management skills
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment

Essential Job Functions

  • Drive credit performance by analyzing each of the markets in the Areas to determine a plan of action to generate improved, consistent, and sustainable results
  • Consistently review key performance indicators to identify and address opportunities for improvement including implementing marketing initiatives specific to assigned markets
  • Ensure that all store leadership and associates within the Areas understand all regulatory requirements of marketing and presenting the credit program to our customers
  • Act as a coach to store leadership and as a resource to each store employee to inspire and promote the success of each store
  • Lead the implementation of credit sales behaviors, tools, and technology improvement initiatives across the areas
  • Serve as the first point of contact for store and customer service issues
  • Facilitate In-store training on credit customer benefits, sales behaviors, tools and processes to enable Floor & Decor stores to deliver a consistent, best in class experience, driving sales and service
  • Continuously drive sales results through team engagement, empowerment and accountability

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

This position is salaried, knowing it may include hours which exceed eight hours in a day or forty hours in a week

Travel (50%-75%) required including air and car travel

While performing the duties of this job, the employee is occasionally exposed to a warehouse

PHYSICAL/SENSORY REQUIREMENTS

Sedentary Work Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Benefits & Rewards

  • Bonus opportunities at every level
  • Non-traditional retail hours (we close at 7p)
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • 80 hrs. annualized paid vacation (full-time associates)
  • 4 paid holidays per year (full-time hourly store associates only)
  • 1 paid personal holiday of associates choice and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.