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Customer Service Representative

3 months ago

North Canton, United States GBS Corp Full time
Job description

If you have an energetic, innovative, and self-starting personality, and you want to work at an amazing, employee-owned company - then keep reading

GBS is a leading information solutions provider, partnering with some of the world's most established brand names as well as smaller forward-thinking organizations. As part of an industry-leading team, you will help empower results for our clients by delivering ground-breaking and effective solutions as America's Productivity Partner. We are a welcoming, smart and talented group of people who care deeply about what we do. We work hard but laugh harder. We challenge the status quo. We value humility, integrity, and responsibility. We get things done. You'll love it here

Join the GBS Corp. Sales Support team. We offer a family-oriented culture; supported by a solid employee-owned enterprise - giving you the best of both worlds.

About GBS Corp:
  • Industry Leading Training: We are committed to learning and development. We grow leaders
  • Competitive and Comprehensive Benefits: Medical, Dental, Vision
  • Employer Paid Life and Disability
  • Generous Company Paid Retirement Plan
  • Tuition Reimbursement Program
  • Cash Profit-Sharing
  • Wellness Program
  • Generous Paid Time Off
  • 9-10 Paid Holidays
Position Summary:

The Customer Service Representative (CSR) will work in combination with their dedicated sales team and serve as the hub for the production activity and customer experience to their accounts. This position will work with the sales, customer, and production to adequately generate production orders and service our clients. Strong communication, memory and follow up is required as the order is processed through the manufacturing plant.

Duties/ Responsibilities:
  • Gain a thorough understanding of GBS and the PrinTech business.
  • Develop a thorough understanding and the relevance of GBS products and services to the market.
  • Complete extensive training in the areas of Project Management, Sourcing, ERP, Customer Service, and Account Administration.
  • Work closely with assigned sales professional/Account Manager on developing additional revenue opportunities within assigned accounts.
  • Participate in daily/weekly team huddle sessions to make sure the sales team is up to date on all relevant customer activities and needs.
  • Obtain and communicate accurate specifications from customers to suppliers with proper customer approvals, where applicable.
  • Assist with managing and maintaining customer activity within assigned accounts. This will include entering orders and releases, inventory analysis and trending, quality control of materials, quoting, and initiating and monitoring corrective/preventative actions.
  • Assist with customer implementation of GBS products and services.
  • Troubleshoot, analyze and deploy the appropriate resolution(s) regarding customer inquiries such as return authorization, tracing/tracking shipments, order status, complaints, inquiries, billing question/concerns.
  • Work with sales or management, when required, on any sales activities with prospective GBS customers. Activities would include discovery, analysis, creating specifications, setting up new customers, etc.
  • Maintain client product files which includes but not limited to samples, acknowledgements, proofs, and orders.
  • Perform and maintain data entry for client accounts.
  • Perform procurement and inventory management duties as assigned.
  • Ability to provide and review client reports.
  • Work with Account Executive, Account Manager, or Business Development as a team member on major account opportunities.
  • Other duties and projects as assigned.
  • Light occasional local travel for company training events.
Required Skills and Abilities:
  • Understand business and customer service processes.
  • Ability to multi-task, maintain organization, and accurately prioritize in a fast-paced environment.
  • Thrives in a collaborative and dynamic team environment, with active listening and conflict resolution skills.
  • Effective and efficient use of computer applications such as: internet search, and Microsoft Office Suite or equivalent software.
  • Passion for helping others and possessing good written, interpersonal and oral communication skills.
  • Strong project management skills, along with independent judgement.
  • Basic problem-solving skills including the ability to analyze various data and information.
  • Strong embodiment of the GBS ICARE values of Integrity, Creativity, Accountability, Responsibility, and Excellence.
Education and Experience:
  • Minimum of 2 years of experience in a customer service position within a sales organization, preferred but not required.
  • High school diploma or equivalent.
  • Experience in the Printing Industry preferred, but not required.
Supervisory Responsibilities:
  • Non-Applicable
Physical/ Mental Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Manual dexterity sufficient to operate standard office equipment.
  • Ability to work in typical office setting; occasionally called upon to work hours in excess of your normal daily schedule.
  • Able to handle the stress associated with a fast-paced work environment, multiple priorities/tasks, making judgment decisions and adapting to changing work situations, grasping and applying new ideas, and communicating with various personalities at all levels.

Get to Know Us

Since our founding in 1971, GBS has understood the value of identifying and investing in technologies that change and improve the dynamics of how our customers do business. From developing feature-rich software solutions to deploying advanced print and marketing services and solutions using multi-million-dollar equipment, GBS is always engaged in upgrading its technology capital because we know how high-tech can translate to high productivity. Across every one of our diverse product and service platforms, we innovate increased productivity for our customers.

At employee-owned GBS, our culture is one that values people, their commitment to meeting customers' needs and the expertise that enables them to do this successfully. In sum, we are America's Productivity Partner because GBS is the home of AMERICA'S PRODUCTIVITY PEOPLE. Depth of industry experience, cross-discipline knowledge and often career longevity and company loyalty equip our team members to achieve consistently high levels of execution on behalf of our customers.

GBS Corp is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. GBS Corp is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.