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Associate Global Director

2 months ago

Chicago, United States Hyatt Full time
Summary:
The Opportunity
Hyatt is seeking an enthusiastic Associate Global Sales Director on our Hyatt Sales Force Americas team who will focus on the management of our key TMC and Consortia partners. This is a unique opportunity for a global seller passionate about strategic management of accounts, planning of customer events and branded activations, hotel training and education, strategic approach to marketing plans, creative presentations, and working with a collaborative global team of sellers to achieve our organization's objectives through our Purpose of Care. This is a remote position reporting directly to the Global Sales Director TMC/Consortia-Americas. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedules

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The Associate Global Director is responsible for implementing the organization's strategic objectives and tactics/initiatives for our Global Transient TMC/Consortia Accounts within their designated account base. As an Associate Global Director, they will implement strategic account/action plans for each account that will include: KPI Achievement, customer engagement, key tactics to grow market share and drive preference globally, new hotel ramp-up, annual & quarterly account reviews, promotions, and B2B marketing opportunities.Additional responsibilities include but are not limited to understanding customer trends, day-to-day account management, handling leads & RFPs, program management, contributing to team accounts, and collaborating on strategic company initiatives while maintaining travel expenses within the set budget. The Associate Director will support implementation and engagement with all Hyatt properties worldwide to elevate the preference towards Hyatt through the TMC/Consortia channels and educate hotels on specific TMCs and Consortia and relevant revenue-producing opportunities to their destination and hotel. The Associate Director will work in conjunction with the other TMC/Consortia and Distribution team members to implement best practices, drive direct business opportunities, support the ramp-up of new hotel openings and acquisitions, and grow World of Hyatt membership through strategic account management.The Associate Director will be required throughout the year to account for sponsored events, Hyatt and TMC/Consortia sponsored events, participation at industry trade shows, annual account reviews, and hotel familiarization trips. Responsibilities will include managing account requests covering, but not limited to transient, marketing, and RFPs. This is a remote position reporting directly to the Global Sales Director, TMC & Consortia-Americas.

• Responsible for growing relationships and brand awareness with affiliates of our current Global TMC/Consortia partners through webinars, participation in affiliate events, and office visits when relevant.

• Travel Management Company/ TMC/ Consortia Office visits & targeted presentations

• Supporting and developing brand clarity for a portfolio of accounts

• Development of quarterly account action plans to drive production in the transient market segments

• Educating our Hyatt hotels on the value of Consortia/TMC and business opportunities - Creating and implementing opportunities for hotel education and sharing strategies to drive TMC/Consortia production to individual properties

• Collaborate with Global TMC/Consortia and Distribution teams to manage the TMC/Consortia RFP strategy and assist with driving participation in optional TMC/Consortia accounts as well as SME programs

• Support and manage opportunities for Consortia/TMC accounts and report on customer feedback to effect change

• Provide detailed and thoughtful analytics tocollaborate with Global Directors on QBRs and business reviews

• A key player on Global Account teams and accountable for actions and revenues

• Able to work independently and make decisions based on established policies, procedures, and agreements

• Collaboration with the TMC/Consortia Global Sales team on all Hyatt-sponsored events including but not limited to, Hyatt Games, Customer Advisory Boards, and various client events.

• Demonstrate a commitment to Hyatt's core values

• Must be a self-starter and capable of working independently in a fast paced and relatively autonomous environment.

• Must have good communication and interpersonal skills, with an ability to stay nimble and creative to stay ahead of the curve.

• Takes initiative, is a team player, personable, discreet, and reliable.

Qualifications:
Experience Required:

• 5-7 years of hotel sales experience

• Experience with TMC/Consortia and Corporate Transient

• Solid written, verbal, and presentation skills

• Excellent organizational skills

• Strong client relationships

• Proficient in Excel, Word, PowerPoint, and Outlook

• Strong knowledge and command of Envision, Lanyon, Cvent Transient, and Master Service Agreements where applicable

• Strong interpersonal skills and a can-do positive attitude

• Must be able to work remotely and independently from a home office

Experience Preferred:

• Bachelor's degree preferred

• Comprehensive knowledge of Hotels and Sales Practices

• Advanced Excel Knowledge

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.