Senior Support Engineer

2 weeks ago

Exton, United States INTERNET PIPELINE Full time

Senior Support Engineer - IFS - SENIO017242 & SENIO016018

DESCRIPTION/RESPONSIBILITIES: At iPipeline, you'll play a major role in helping us to provide best-in-class, transformative solutions. We're passionate, creative, and innovative, and together as a team, we continue to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

We are currently looking for a Senior Support Engineer to join our team to work hybrid from one of our offices in Exton, PA, Davidson, NC, or Ft. Lauderdale, FL. The Senior Support Engineer will ensure customer satisfaction by utilizing technical expertise to resolve complex infrastructure or proprietary application related issues affecting our application in our client's on-premise environment. You will provide hands-on troubleshooting to assist clients during critical and time-sensitive situations in addition to partnering with development and implementation teams to help create a robust, cost-effective, and stable solution for our customers.

Primary Responsibilities: * Resolve issues from customers or internal teams with Windows IIS Web Application platforms setup and maintenance in our Client's on-premises systems. * Lead clients with creating client on-premise environments; test, execute and validate infrastructure/platform. * Consult with client in monitoring performance and effectiveness of infrastructure and ensure that appropriate recommendations for change are made. * Drive projects that improve infrastructure and our customers' technical support experience.

Requirements: * Bachelor's degree in related field or associate degree with equivalent experience and/or certifications. * Proven experience in customer facing roles. * Extensive experience in enterprise level troubleshooting, IIS Setup and Administration, Windows System Administration, Certificate Management and Dev Ops Platforms like Docker, Jenkins, etc. * Solid foundation of working with would replace with IIS Web Applications (ex. ASP.Net, PHP or similar), SQL Server, TCP/IP, HTTP/HTTPS, and networking. * Security Skills: SAML, OAuth/OpenId. * Flexibility to work weekends or after hours if necessary.

Preferred Experience: * Financial Services experience.

We offer a competitive compensation and benefits package, opportunities for career growth, employee stock purchase plan, 401(k), generous time off and flexible work/life balance, company-matched retirement packages, employee wellness program, and an awards and recognition program -- all in a creative, fast-growing, and innovative company.

iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.

#LI-AS1 #LI-Remote

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) #J-18808-Ljbffr

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