CWK - Customer Service Administrator

1 week ago


Hadley, United States Aditi Consulting Full time
Summary:
As a Test Publishing Quality Assurance (TPQA) Administrator, you'll apply your proven skills of quality control to a wide range of materials. You'll support multiple projects simultaneously to meet client driven deadlines in our collaborative environment.

Primary Responsibilities:
  • Ensures accuracy of the content as it is handled throughout the materials production process
  • Performs various quality control checks, such as item accounting and item formatting
  • Performs various technical checks including cross-referencing documentation to the functionality and navigation of the computer-based exam and the results files
  • Maintains accurate, up-to-date work plans and tracking logs; provides status to management
  • Works collaboratively with associates to meet client-driven deadlines.

We are seeking a detail-oriented individual with proven quality control skills, and in addition:
  • Strong planning, organizational, analytical, and problem-solving skills
  • Effective communication and negotiation skills
  • Proficiency with Microsoft systems/software (Outlook, Word, Excel), PDF software, file management, and computer/internet-based navigation; ability to master new technology
  • Ability to work in a fast-paced, deadline-driven environment; flexible and adaptable to changing priorities
  • Experience with collaborative, team-based efforts
  • Experience working on multiple projects simultaneously and coordinating the efforts of others to meet shared goals
  • Bachelor's degree.

Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).

Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.

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