Sr. Product Manager, Search Platform

4 weeks ago

Austin, United States H-E-B Full time

Responsibilities:

H-E-B is a 115-year-old grocery retailer, but we're a leading innovator in technology. Recently, we've been investing in our customers' digital experience, using the best available technologies to deliver modern engagement, reliability, and scalability to meet their needs.


The Search Platform product team is focused on eCommerce and in-store customer search conversion. Our goal is to drive transactional retail KPIs via feature development and support for H-E-B's search and browse experiences. If youre someone who works seamlessly with engineers, designers, and business partners, can ask savvy questions, and help drive decision making by leveraging data then our Sr. Product Manager role is a perfect fit. Sr. Product Managers discover, ideate, evaluate, communicate, and problem-solve in consideration of the whole that is so much more than the sum of its parts.

The Sr. Product Manager over Search Platform will help shape the vision, strategy, and execution of our search platform and drive innovation through machine learning, AI, and search tuning. The Sr. Product Manager, Search Platform will partner closely with the data science, digital merchandising, retail media, engineering, consumer insights, and product vertical teams to deliver a seamless, intelligent, and personalized search experience that delights our users and drives business growth. We are excited to invest heavily in this space in 2024 and are looking for a strong Sr. Product Manager to lead the charge.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE... you can see the world through customers' eyes in order to crystalize problems
HEAD FOR BUSINESS... radical thinking paired with strong execution; you envision a world different than the status quo and can articulate a clear path to get there
PASSION FOR RESULTS... you push to drive positive change in your team, within the department, and beyond

We're looking for someone who:
- can cultivate an intimate understanding of customer business needs
- can negotiate skillfully without damaging relationships
- can use rigorous logic / methods to solve difficult problems; provide honest analysis

What is the work?


Design & Development / Strategy / Project Management:

  • Own all aspects of product management within your domain (product suite) vision, strategy, roadmap, prototypes, user testing, development, optimization, and business outcomes.
  • Maintain a deep understanding of the market and technology landscape, how its evolving, the implications for our end users and how all that shapes our future.
  • Collaborate with data scientists and engineers to integrate machine learning algorithms and Gen AI capabilities into the search platform.
  • Oversee the optimization of search algorithms and parameters, ensuring that search results are accurate, relevant, and deliver a seamless shopping experience. Monitor search performance metrics and iterate on tuning strategies.
  • Work with other cross-functional teams to identify new end user/business problems that could be solved by the team; build the case for new features and gain approval from stakeholders.
  • Lead the product development lifecycle and delivery working with designers, engineers, and architects to produce a groomed, prioritized backlog that aligns the work to business objectives.
  • Continue to be an exceptional communicator, accountable for telling memorable, sticky stories about the product.
  • Make informed trade-offs to deliver solutions to market at a rapid pace.
  • Be an exceptional collaborator we win as a team.
  • Advocate relentlessly for our customers.
  • Use design thinking and have an appetite for learning the art of intervention design.
  • Identify critical risks and dependencies, anticipating and resolving critical team issues bringing in leadership as needed.
  • Serve as a trusted subject matter expert, mentor, and guide.

What is your background?

  • Bachelors degree in a relevant field (business, communications, engineering, or design) or equivalent technology-first work experience.
  • Proven track record in digital product management (5+ years of experience).
  • Previous experience in an ecommerce or digital retail setting, with a focus on search and discovery.
  • Experience with machine learning and artificial intelligence, with the ability to effectively collaborate with data science and engineering teams to drive innovative solutions.
  • Proven experience in search tuning and optimization, with an understanding of search algorithms, ranking mechanisms, and relevancy optimization strategies.
  • Experience in mobile, web and/or backend product delivery.
  • Experience with agile software development methodologies.
  • Experience with design and UX or related fields.
  • Experience with coaching, mentoring, and guiding other product managers.

Do you have what it takes to be a fit as a Senior Product Manager at H-E-B?

  • Ability to make decisions based on hard inputs, seasoned with just a bit of gut feel.
  • Personal ambition and the ability to embrace challenges in the face of ambiguity. You are a life-long learner.
  • Great attention to detail and radical customer obsession.
  • Embrace and thrive in a high-paced and consistently changing industry.
  • Use data to rally the team and showcase both wins and opportunities to senior leadership.
  • Deep appreciation for user-centered design, paired with a healthy respect for the business and hunger to build products with quantifiable impact for the company.
  • Intellectual agility.

Can you...
- Work collaboratively in a fast-paced, deadline-driven environment
- Work extended hours

PROD3232

#LI-KN1

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