Field Support Representative

3 weeks ago

Salem, United States Patterson Company LLC Full time

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Install, Maintain and/or Repair Veterinary Equipment

  • Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.

  • Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.

  • Trains to perform standard system installations and tests the functionality of all components.

  • Trains customers on the use and basic maintenance of equipment at the customers site.

  • Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.

  • Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).

  • Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.

  • Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

Inventory Management

  • Determines parts, supplies or tools needed to complete service requests.

  • Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.

  • Manages vehicle inventory and restocks as necessary.

  • Physical inventory audits on a bi-annual basis

Asset Management

  • Ensures proper vehicle maintenance guidelines and safe driving habits are followed.

  • Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.

Job Qualifications Required Qualifications

  • High school diploma or equivalent.

  • 0-5 years prior experience in a Veterinary/Medical/Dental environment.

  • PC skills in Windows based programs

  • Must maintain a valid drivers license and good driving record.

  • Strong customer service skills

  • Motivated team player

Preferred Qualifications

  • At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.

  • Previous X-Ray experience preferred

  • SAP experience

  • Excellent organizational and problem-solving skills

  • Carpentry/plumbing/heating/electrical/electronic related experience.

  • Technical training in Bio-med/electronics or related technical field.

Working Conditions Physical Demands

  • Lifting or Carrying: Frequent to continuous heavy physical activity lifting up to 100 pounds

  • Sitting or Standing: Light physical activity

  • Use of Hands: Occasional or frequent moderate physical activity

  • Climbing: Light physical activity

  • Operating a computer or other office device (Laptop 1 hour per day)

  • Talking or hearing -- "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"

  • Reading or sight -- "requires frequent review of vendor contracts"

Environmental Factors

  • Hazardous chemicals

  • Biohazard materials or waste

  • High voltage

  • Confined spaces (if installation or maintenance typically involves accessing wires in sub-floor crawlspace)

  • This position requires traveling to customer locations and providing services and support to customers.

Travel and On-call

This position requires overnight travel.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

  • 401(k) Match Retirement Savings Plan.

  • Employee Stock Purchase Plan (ESPP).

  • Paid Time Off (PTO).

  • Holiday Pay & Floating Holidays.

  • Volunteer Time Off (VTO).

  • Educational Assistance Program (Tuition Reimbursement).

  • Full Paid Parental and Adoption Leave.

  • LifeWorks (Employee Assistance Program).

  • Patterson Perks Program.

EEO Statement

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.

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