Help Desk Specialist

3 weeks ago

Washington, United States CSZ Net Inc Full time

**Hi,**

**Please let me know your interest in the below position.**

**Role: Helpdesk Specialist**

**Location: Washington, DC**

**Duration: 12 months contract**

**Job ID: OCTO -DCPS Helpdesk Specialist Journeyman
- 731803**

**Client: DC Govt, Agency: OCTO,DCPS**

**Interview Process: In person and/or video interview**

**(100% on site is required)**

Description:
100% Onsite and will need to be comfortable with getting around DC.

**Duties & Responsibilities**:

- Resolve technical issues and closing out assigned
- Service/Incidents requests within the agency's Service Level Agreements
- Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources
- Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools
- Log and route service requests and incidents in an incident management system.
- Provide a high level of customer service to end users on a daily basis
- Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets viii. Collaborate with the IT leadership team to test and implement cost effective technology for District
- Maintain service level agreements related to Desk Side support Service/Incident requests
- Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
- Supervises operation of help desk and serves as focal point for customer concerns.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.

**Required Skills**:

- 6-10 yrs installing and configuring system hardware/software in an enterprise environment
- 6-10 yrs installing operating system Required (OS) patches and upgrades
- Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)
- Bachelor’s degree in IT or related field or equivalent experience
- Experience using an endpoint management tool to provide remote support
- Strong Customer Service Skills
- Experience providing administrative support in an IT environment
- Proficient time management skills Required and detail oriented organizational skills
- Experience managing service requests for IT support in ServiceNow or a similar ITSM platform
- Expertise in troubleshooting hardware related issues
- Expertise in troubleshooting complex software related issues
- Can demonstrate experience making nontechnical users comfortable with complex technology concepts
- Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)
- Regards

**Kanchan Illa**

CSZNet, Inc.

**Direct**:202-903-0969

**Job Type**: Contract

Pay: Up to $30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off

Experience level:

- 6 years

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- 100% onsite job, must be located in DMV area

**Education**:

- Bachelor's (required)

**Experience**:

- Help desk: 6 years (required)
- Windows: 6 years (required)
- Mac OS: 6 years (required)
- operating system: 10 years (required)

Work Location: In person

  • Help Desk Specialist

    5 days ago

    Washington, United States Bart & Associates Full time

    B&A is looking for a Help Desk Specialist to join a contract with a federal government client in support of an important mission. In this role, you will have the opportunity to work with a great team while supporting the United States Citizenship and Help Desk, Specialist, Help, Technology, Business Services, Support

  • Help Desk Specialist

    5 days ago

    Washington, United States Compu-Vision Consulting Full time

    Help Desk Specialist Opening in Washington, DCJoin our dynamic team as an intermediate-level support specialist.Provide onsite desktop support to a user base located in Washington DC and remote sites.Support the Endpoint Computing & Administrative Services team (ECAS).Showcase expertise in Microsoft Windows 10, Microsoft Office 365, Microsoft Project/Visio,...

  • IT Help Desk Specialist

    2 weeks ago

    Washington, United States District of Columbia Circuit Court of Appeals Full time

    Main content Job Details for IT Help Desk Specialist Court Name/Organization: District of Columbia Circuit Court of Appeals

  • Help Desk Specialist

    4 weeks ago

    Washington, United States American Humane Full time

    American Humane seeks a highly motivated self-starter with superb attention to detail, excellent time management skills, and outstanding communication skills to serve as our Help Desk Specialist with our IT team. This position will be hybrid; the person will work both remotely and in-person in our DC office. The Help Desk Specialist reports directly to the...

  • Help Desk Specialist

    4 weeks ago

    Washington, United States Government Tactical Solutions, LLC Full time

    Lead Helpdesk SpecialistLocation: Onsite Washington, DCResponsibilities:This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances.Receive customer...

  • Help Desk Specialist

    4 weeks ago

    Washington, United States Government Tactical Solutions, LLC Full time

    Lead Helpdesk SpecialistLocation: Onsite Washington, DCResponsibilities:This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances.Receive customer...

  • Help Desk Specialist

    3 weeks ago

    Washington, United States Government Tactical Solutions, LLC Full time

    Lead Helpdesk SpecialistLocation: Onsite Washington, DCResponsibilities:This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances.Receive customer...

  • Help Desk Specialist

    4 days ago

    Washington, Washington, D.C., United States The Midtown Group Full time

    Job DescriptionJob DescriptionOur client is hiring a Help Desk Specialist onsite in Washington DC for $35-40/hour (W2) depending on experience. This is a federal position: you must be a US Citizen or Green Card holder to be eligible. We CANNOT accept C2C candidates at this time.The candidate provides onsite desktop support to a user base of approximately...

  • Help Desk Specialist

    3 weeks ago

    Washington, United States Indigo IT Full time

    Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have...

  • Help Desk Specialist

    4 days ago

    Washington, United States LHH Full time

    Help Desk Specialist - Entry Level (Contract - Possible Extension / May become Full Time)Hourly Pay: Between $23-$27, Depending on ExperienceCommute: Onsite in Washington, DCPreferred Qualifications: Experience Supporting End Users (Hardware and Software) Experience with Ticketing VOIP Phone Systems Experience Windows/Mac and Application Support Desktop...

  • Help Desk Specialist

    7 days ago

    Washington, United States Compu-Vision Consulting Full time

    Title: Help Desk Specialist Location: Washington, DC Duration: 6 months with possibility to extend Visa: US citizen and Green card holders are acceptable. INTERVIEW: Selected candidates will participate in a phone screening. Those that pass the phone screening may be invited to an in-person interview. Job Description: The client seeks an intermediate-level...

  • Help Desk Specialist

    3 weeks ago

    Washington, United States The Tatitlek Corporation Full time

    Overview: **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Performs service request management utilizing the NASA Facilities Help Desk software, IBM Tririga, and other provided software to receive, register, and process service requests for facilities support services. - Opens, assigns, monitors, and closes work tickets associated with service requests. -...

  • IT Help Desk Specialist

    2 months ago

    Washington, United States MPower Staffing & Consulting Full time

    **IT Help Desk Specialist** **Washington, DC (100% On-site)** **24+ Months** **Responsibilities**: - Responds to and diagnoses problems through discussion with users. - Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. - Supervises operation of help desk...

  • Help Desk Specialist

    4 weeks ago

    Washington, United States DKW Communications Full time

    **Come Join Our Team! **DKW Communications, Inc. (DKW) is a government contractor providing professional and technical services to various government agencies i.e. defense, law enforcement and security. DKW was recently named a Top Workplace in Washington Post Top Workplaces Culture Excellence Awards, and we are seeking talented individuals to join our...

  • Customer Support Specialist

    4 weeks ago

    Washington, United States Bowhead Full time

    Overview: CUSTOMER SUPPORT SPECIALIST (HELP DESK) (DOS) Bowhead is seeking a Customer Support Specialist (Help Desk) to provide customer support and technical assistance for our Department of State (DOS) contract in Washington D.C.. The Help Desk Specialist will be responsible for providing basic entry-level support via phone, email and Microsoft Teams to...

  • Help Desk Tier I Specialist

    3 weeks ago

    Washington, Washington, D.C., United States RightDirection Technology Solutions Full time

    RightDirection Technology Solutions LLCDescription:RDTS is seeking a cleared Tier I Help Desk Specialist to support the U.S. Dept of State in Washington, D.C. This role shall support the help desk within the Human Resources bureau on the Global Talent Management (GTM) program. It is full-time, standard work week and hours, and hybrid (one week a month onsite...

  • Help Desk Tier I Specialist

    4 weeks ago

    Washington, Washington, D.C., United States RightDirection Technology Solutions Full time

    RightDirection Technology Solutions LLCDescription:RDTS is seeking a cleared Tier I Help Desk Specialist to support the U.S. Dept of State in Washington, D.C. This role shall support the help desk within the Human Resources bureau on the Global Talent Management (GTM) program. It is full-time, standard work week and hours, and hybrid (one week a month onsite...

  • Help Desk

    4 weeks ago

    Washington, United States Progression, Inc. Full time

    3 days ago Be among the first 25 applicants Active Top Secret clearance required Experienced in IT Support / Help Desk Tier I&II Jr. IT Support Specialist Washington, D.C Must Active Top Secret clearance required Experienced in IT Support / Help Desk Tier I&II 2+ year of professional IT Support, Laptop, Mobile Device, Desktop Support, Deskside Support...

  • Help Desk

    3 weeks ago

    Washington, United States Progression, Inc. Full time

    3 days ago Be among the first 25 applicants Active Top Secret clearance required Experienced in IT Support / Help Desk Tier I&II Jr. IT Support Specialist Washington, D.C Must Active Top Secret clearance required Experienced in IT Support / Help Desk Tier I&II 2+ year of professional IT Support, Laptop, Mobile Device, Desktop Support, Deskside Support...

  • Tier 1 Help Desk Specialist

    4 weeks ago

    Washington, United States DKW Communications Full time

    **Come Join Our Team! **DKW Communications, Inc. (DKW) is a government contractor providing professional and technical services to various government agencies i.e. defense, law enforcement and security. DKW was recently named a Top Workplace in Washington Post Top Workplaces Culture Excellence Awards, and we are seeking talented individuals to join our...