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IT Help Desk Specialist
5 months ago
**IT Help Desk Specialist**
**Washington, DC (100% On-site)**
**24+ Months**
**Responsibilities**:
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
- Supervises operation of help desk and serves as focal point for customer concerns.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
**Minimum Education/Certification Requirements**:
- Bachelor’s degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.
**Job Types**: Full-time, Contract
Pay: $27.97 - $29.84 per hour
Expected hours: 40 per week
Experience level:
- 10 years
- 6 years
- 7 years
- 8 years
- 9 years
Schedule:
- 8 hour shift
Application Question(s):
- This is 100% On-site job at Washington, DC - Are you fine with it?
- May I know your current location?
**Experience**:
- configuring system hardware/software: 6 years (preferred)
- installing operating system, patches & upgrades: 6 years (preferred)
- supporting desktop operating systems: 3 years (preferred)
- Bachelor’s degree in IT or related field exp: 10 years (preferred)
- Customer Service Skills: 3 years (preferred)
- providing administrative support: 6 years (preferred)
- Proficient time management skills: 6 years (preferred)
- Microsoft Certifications: MCP: 1 year (preferred)
- IT support in ServiiceNow or a similar ITSM platform: 3 years (preferred)
- troubleshooting hardware related issues: 6 years (preferred)
- troubleshooting complex software related issues: 3 years (preferred)
- Microsoft Office Suite (Office 2010+ and Office 365): 2 years (preferred)
Work Location: In person