Corporate and SME Client Manager

3 weeks ago

Doral, United States Bupa Full time

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Corporate and SME Client Manager

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locations

Hong Kong

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R1161611

Job Description: Corporate and SME Client Manager Hong Kong Hybrid Working Options Full Time Permanent We make health happen Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. The Corporate and SME Client Manager will report to the Head of Client Management with the primary goal of establishing strong client relationships, build mutually beneficial business relationships to ensure continued growth for Global SME and Corporate Sales. How you’ll help us make health happen: Build and maintain strong broker and client relationships within a designated portfolio, ensuring win / win relationships and requirements of clients are delivered within Bupa Global’s operational capacity and risk appetite. Remain up to date with Bupa Global’s propositions to be able to provide advice on the most appropriate cover options for clients Maintain strong internal relationships to ensure smooth ongoing management of groups, including with pricing, operations, and marketing teams Proactively identify additional support required to deliver SME and corporate client requirements and opportunities to delight. Develop collective agreement with stakeholders across the business to ensure continuous superior service offering for corporate clients. Ensure all business and personal targets and objectives set and agreed with Head of Commercial Sales are met. Manage SME and corporate client account plans and provide advice to clients on their benefits, annual claims spend, market and regulation changes. Monitor and prepare client account performance and sales material to high quality and senior stakeholder standards. Represent Bupa Global as a professional organisation through superior preparation and planning prior to engaging with clients and ensuring appropriate after-sales service and support. Maintain an awareness of trends and developments that may impact Bupa’s ability to service SME and Corporate partners, including regulatory and other market conditions that may impact Bupa’s approach with SME and Corporate clients. Support the full BGGC sales function to continually improve sales and retention targets. Key Skills / Qualifications needed for this role: A background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management An excellent capacity to organise workflows and to work with others where necessary Commercial acumen and strong leadership to enable robust proposals to be developed that deliver customer, partner and business value whilst working under pressure in a highly competitive market Excellent interpersonal, social, communication and presentation skills are required to build client and broker relationships, with emphasis on achieving results and successful outcomes A track record of achieving and exceeding targeted business results/KPIs An understanding of risk and pricing strategy to ensure that each customer is managed profitably and in line with risk appetite Energy, commitment and a positive attitude to achieving results Exposure to project work including demonstrating successful process improvement initiatives Ability to speak and write fluently in English, Cantonese and Mandarin is essential Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format please email: careers@bupa.com Time Type: Full time Job Area: Business Development Locations: The Quayside About Us

Be at the heart of helping people live longer healthier, happier lives and making a better world . We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Get In Touch

Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.

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