Current jobs related to Strategic Customer Success Manager - Phoenix - Choice Hotels
-
Director, Customer Success Management
6 days ago
Phoenix, United States Kryterion Inc Full timeJob DescriptionJob DescriptionSalary: Position Overview:Kryterion is seeking a dynamic and strategic Director of Customer Success to lead and elevate our customer success initiatives. In this pivotal role, you will be responsible for driving client retention, satisfaction, and growth by serving as the key escalation point for enterprise clients while...
-
Senior Customer Success Manager, the Americas
4 weeks ago
Phoenix, United States Horizons Full timeJob DescriptionJob DescriptionAbout HorizonsAt Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.If you're interested in adding to our vision of enabling people to work in...
-
Customer Success Account Manager
2 weeks ago
Phoenix, United States Renren Full timeWe are on the lookout for a Customer Success Account Manager to join our growing team!Who are we?Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer...
-
Enterprise Customer Success Account Manager
2 weeks ago
Phoenix, United States 7SIGNAL Full timeJob DescriptionJob DescriptionAbout the job As an Enterprise Customer Success Account Manager, you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for delivering customer value and enabling transformational customer outcomes. Key ResponsibilitiesBuild and Manage Relationships:Own overall customer...
-
Enterprise Customer Success Account Manager
1 month ago
Phoenix, United States 7SIGNAL Full timeJob DescriptionJob DescriptionAbout the job As an Enterprise Customer Success Account Manager, you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for delivering customer value and enabling transformational customer outcomes. Key ResponsibilitiesBuild and Manage Relationships:Own overall customer...
-
Director of Customer Success
2 weeks ago
Phoenix, United States IronRod Health Full timeDescription: IronRod Health is a leading innovator and pioneering force in the healthcare industry, specializing in tech-driven solutions that enhance patient care and operational efficiency. At the forefront of the remote diagnostics revolution, our offerings span from advanced cardiac device monitoring and cutting-edge technology solutions that support...
-
Director Of Customer Success
7 days ago
Phoenix, United States Virtuous Full timeJob DescriptionJob DescriptionAbout UsVirtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.Our talented team is driven to disrupt the status...
-
Director Of Customer Success
3 weeks ago
Phoenix, United States Virtuous Full timeAbout Us Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving. Our talented team is driven to disrupt the status quo in the nonprofit sector....
-
Customer Success Account Manager
1 month ago
Phoenix, United States Renren Full timeWe are on the lookout for a Customer Success Account Manager to join our growing team!Who are we? Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer...
-
Customer Success Manager
1 month ago
Phoenix, United States Connection Full timeOverview: What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support...
-
Customer Success Manager
2 days ago
Phoenix, United States 3Shape Full timeFLSA Status: ExemptCategory:Regular, full-time At 3Shape, we are pioneers in digital dentistry, dedicated to transforming the dental industry with innovative solutions that improve patient care and streamline dental workflows. Our cutting-edge technology empowers dental professionals to provide superior care and enhance patient outcomes. We are committed to...
-
Customer Success Manager
1 month ago
Phoenix, United States FreePower Full timeAbout Us: FreePower is a fast-moving tech company specializing in industry-leading wireless charging technology. We're seeking a strong Customer Success Manager to support our high-growth sales organization. Our product, FreePower for Countertop (www.freepower.io) was just named Best in Show at KBIS - one of the most coveted awards in the industry amongst...
-
Customer Success Manager
2 weeks ago
Phoenix, United States Cato Networks Full timeJob DescriptionJob DescriptionWelcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner. Cato is the brainchild of...
-
Customer Success Manager
2 weeks ago
Phoenix, Arizona, United States Nikola Corporation Full timeOverviewAt Nikola Corporation, we are dedicated to fostering a sustainable future through innovative transportation solutions. As a passionate advocate for zero-emissions technology, you will play a crucial role in shaping our customer experience. We believe in collaboration and the power of teamwork to achieve our goals. If you thrive in a dynamic...
-
Customer Success Manager
1 week ago
Phoenix, Arizona, United States Vix Technology Full timeJob DescriptionJob Title: Customer Success ManagerCompany: Vix TechnologyJob Type: Full-timeLocation: Remote (with occasional travel)About Us: Vix Technology is a leading provider of innovative solutions for the public transit industry. We are committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to...
-
Customer Success Manager
3 months ago
Phoenix, United States Konica Minolta Business Solutions Full timeOverview: Reporting to the National Manager Customer Success, the Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This includes the ability to...
-
Customer Success Manager
2 weeks ago
Phoenix, Arizona, United States Swift Transportation Full timeCompensation Range: $23-$25What We Provide:Competitive starting salary based on experience and geographic location.Potential bonus incentives tied to company performance.Opportunities for community engagement and volunteerism.Comprehensive Benefits Package including: 401(K)Medical, Dental, Vision, Disability, Supplemental, and Life InsurancePaid Time...
-
Phoenix, Arizona, United States 7SIGNAL Full timeJob OverviewPosition SummaryAs a Senior Account Manager for Enterprise Customer Success, you will serve as the primary delivery leader within our account team, acting as a strategic ally to our clients. Your role is pivotal in ensuring that our customers derive maximum value from our solutions, facilitating transformative outcomes.Core...
-
Customer Success Specialist
2 months ago
Phoenix, United States Super Service Full timeSuper, a subscription care provider for the home, including home warranties, is looking to hire a Customer Success Specialist. This is a pivotal role within the modern business landscape, dedicated to nurturing and enhancing the relationship between a company and its customers. This specialist serves as a liaison, advocate, and advisor, ensuring that...
-
Customer Service Representative
3 weeks ago
Phoenix, United States Customer Labs Full timeWould you like to play a key role in supporting TrackMan's Support Team and our customers? Are you motivated, self-driven and willing to go the extra mile? Then you should join our successful TrackMan Support team! As a Tier 1 customer support technician, you will be providing an exceptional customer experience, interfacing with multiple internal and...
Strategic Customer Success Manager
2 months ago
Strategic Customer Success Manager
Scottsdale, AZ (Hybrid)
Who are we looking for?
SkyTouch Technology, an early innovator of cloud-based, mobile-enabled property management system (PMS) solutions for the hospitality industry, has an exciting opportunity as our Strategic Customer Success Manager . As a Strategic Customer Success Manager, you will ensure customer satisfaction, retention, and growth. You will be responsible for owning a large portfolio of customers and ensuring they successfully embrace and realize value from SkyTouch. This includes developing and executing strategies to achieve business outcomes and find opportunities for further success with SkyTouch.
Are you a passionate customer advocate with a proven track record of success in building relationships and driving business outcomes? We invite you to apply today for our Strategic Customer Success Manager #SkysTheLimit
Your Responsibilities
Own a large portfolio of customers and be accountable for their success
Develop and execute customer success strategies and tactics that align with customer goals and objectives
Collaborate with cross-functional teams to remove roadblocks and solve strategic and tactical issues impacting customer health
Build broad relationships at all levels, including VP and C-suite, to increase SkyTouch engagement and relevance in the customer's business transformation and strategic decisions
Measure and report on customer success metrics, such as customer satisfaction, retention, and expansion
Spur customer account growth by making logical expansion recommendations
Your Experience, Skills & Competencies
At least 5 years of relevant work experience in a customer-facing role (customer support, account management, customer success, consulting, etc.)
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Strong interpersonal skills and experience building strong relationships
Ability to influence through persuasion, negotiation, and consensus-building
Good written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy
Effective project management and organizational skills, specifically managing a portfolio of strategic accounts, all high-touch customers with complex needs
Good analytical, problem-solving solving, and troubleshooting skills, applied with a solution-focused attitude
Previous hotel operations experience
Preferred: Previous hotel software experience
Preferred: bachelor’s degree in business, Communications, Marketing, or related field
Your Team
This individual contributor role will report to the Senior Director, Customer Strategy & Success. You will have five peer teammates and collaborate with cross-functional departments regularly.
Your Work Location
As our Strategic Customer Success Manager, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, Arizona. In October 2021, our SkyTouch associates moved to a newly constructed world-class technology center.
Our associates in Scottsdale, AZ, work in a hybrid environment, three days per week in the office and working virtually the remaining days. As a result, we provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
About SkyTouch
SkyTouch Technology is an early innovator of cloud-based, mobile-enabled property management system (PMS) solutions for the hospitality industry. Over the last 10+ years, our PMS software, SkyTouch Hotel OS, has been successfully implemented in over 7,000 properties worldwide. With our proven track record, we have disrupted the industry and changed the face of hotel operations management, becoming the premiere cloud-based PMS solution for value, scalability, and mobility through industry-leading onboarding, training, and service.
At our worldwide corporate headquarters in Bethesda, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice Hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
#J-18808-Ljbffr
