Hearing Care Customer Associate

3 weeks ago


Lubbock, United States Staffing Proxy Full time

Job DescriptionCornerstone Audiology in Lubbock, Texas, is seeking to hire a highly motivated and personable individual to join their team as a Hearing Care Customer Associate.Cornerstone Audiology opened its doors in 2007, over 17 years ago and is still locally owned by its founder, Dr. Julie Hubik. Their mission is to provide exceptional care and solutions for better hearing to people with hearing loss in West Texas. The core values of the business are diligence, genuineness, generosity and fun. Cornerstone is seeking to add a Hearing Care Customer Associate to its already amazing team. The person in this position will work in the Service Center in the Lubbock office. The Service Center at Cornerstone Audiology is the department where patients visit every 4 months after purchasing hearing aids for routine care and maintenance of their devices. This person must share the core values of the business and possess the following attributes/skills:Excellent time management skills - prioritizing patient care and the most important tasks in front of themA genuine care for people and an appreciation for the elderlyBasic technology skills - the ability to understand Bluetooth pairing, scheduling software and data entryA kind and patient personality - able to communicate well to a patient and explain a concept so that they can understand. Interruptions are frequent in this position and starting and stopping tasks will be a routine experienceOutgoing personality - able to start a conversation and keep it going with busy hands working on Bluetooth or cleaning a hearing aidSales skills are a plus as this position is often explaining the value of and selling a service plan to patients or convincing them to see an audiologist to discuss more advanced hearing aid technologyTroubleshooting experience to determine which part on a device is not working and needs replacementResponsibilitiesHearing Aid Cleaning and ChecksTroubleshooting Hearing Devices both in person and over the phoneScheduling Future AppointmentsPairing Smart Phones and Hearing DevicesManaging Hearing Aid Inventory and SuppliesChecking in Hearing Aids from Repair and Scheduling Patients to Pick Up DevicesRequirementsHigh school diploma or equivalent requiredCustomer service or patient care role, preferably in a healthcare settingFamiliarity with hearing aids and basic troubleshooting techniques preferred but notrequiredDetail-oriented with a commitment to delivering high-quality service to patientsWillingness to learn and adapt to new technologies and proceduresBenefitsMedical BenefitsMatching 401KPTO and Paid holidays



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