Customer Care Agent

2 months ago

Lubbock, United States Metronet Full time
Description

Join the Future of Connectivity with Metronet and Vexus
Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.
Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.
Metronet is looking for a professional, reliable, and highly motivated individuals to join our team

We are now hiring for our Call Center and would love for you to join our team We are looking for someone who can be flexible with their hours as our call center is open 24/7.

Duties/Responsibilities:

  • Talk to our customers about billing, products, and technical matters.
  • Process billing payments, provide information and answer questions on billing cycles, payment due dates and the impact of non-pay status.
  • Support cable product, including analog and digital video equipment (VOD, interactive guide, remote controls, parental controls); poor video quality; and unavailable channels the customer expects to receive.
  • Support the internet product by troubleshooting internet connectivity issues; setting up e-mail accounts in outlook/outlook express; and supporting Windows and MAC operating systems.
  • Support the phone product by educating the customer on the use of the service; setting up features, troubleshooting dial tone situations and poor sound quality.
  • Troubleshoot cable issues, including analog and digital video equipment (TiVo, VOD, interactive guide, remote controls, parental controls); poor video quality; and unavailable channels the customer expects to receive.
  • Participate in continuous improvement efforts to help grow the business.

Hours available for position:

  • 10am-7pm
  • 11am-8pm
  • 12pm-9pm
  • 1pm-10pm
  • Must be able to work Saturdays or Sundays

Benefits:

  • Fun work environment with opportunity for career advancement
  • Paid vacation, sick leave and paid holidays
  • We offer competitive Medical, Dental, and Vision insurance
  • Basic Life Insurance, Long Term Disability, and a match on your 401K contribution*
  • Free and discounted services (Cable, Phone, and Internet) *

*Waiting periods may apply

Skills & Abilities:

  • Ability to multi-task on a computer using multiple computer applications while on a phone call.
  • Ability to talk with customers, listen attentively to concerns, express empathy and research problems for resolution.
  • Strong attention to details.
  • Ability to thrive in a dynamic environment.
  • Being bilingual is a plus working at Vexus Fiber

Educational Requirements:

  • High school graduate or equivalent

Employment Requirements:

  • Must be able to pass a pre-employment criminal background check.
  • Must be able to pass a pre-employment drug screening.

Vexus Fiber is an Equal Opportunity Employer

Vexus Fiber is a Veteran Friendly Employer

#LI-MU1

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