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Referral Relations Specialist

3 months ago

Salt Lake City, United States Recovery Ways Full time

COMPANY OVERVIEW

Recovery Ways is a distinguished provider with a long-standing reputation for delivering exceptional clinical care. With over a decade of experience, we have established ourselves as a trusted partner in the field. As a Platinum provider and Center of Excellence with Optum, as well as a trusted National Provider Partner with Blue Cross/Blue Shield, Aetna, and Cigna, our commitment to clinical quality is unparalleled.

Our focus is on providing gold-standard, integrated, and trauma-informed care for individuals facing substance use and mental health disorders. Through evidence-based programs, we cover the entire continuum of care, aiming to improve and restore the quality of life for both individuals and their families.

Our comprehensive services include the full continuum of care for Substance Use Disorder and Mental Health Primary, with or without addiction. At our Utah Campus, we offer Detox, Residential, Partial Hospitalization (Boarded and Non-Boarded), and Virtual Intensive Outpatient Programs (IOP). Additionally, we provide ongoing alumni support through a variety of events, groups, and coaching applications to ensure a lifetime of support for our clients.

POSITION OVERVIEW The Referral Relations Specialist at Recovery Ways Family of companies plays a vital role in driving growth and expanding the organization's market presence. This role involves collaborating with healthcare professionals, building partnerships, and actively pursuing new business opportunities to increase patient admissions.

SCOPE OF RESPONSIBILITIES Develop and nurture relationships within the healthcare community to position Recovery Ways as a reliable resource for behavioral health services. Collaborate with internal and external treatment teams to ensure comprehensive care coordination for clients. Build partnerships with referring professionals and organizations to facilitate appropriate referrals and admissions. Actively research and pursue new business opportunities, aiming to increase patient admissions and expand market presence. Serve as a Brand Ambassador for Recovery Ways, enhancing the organization's reputation and visibility in the designated territory. Strategically set and achieve quarterly and annual sales objectives for the assigned territory.

CORE COMPETENCIES: REFERRAL RELATIONS SPECIALIST Interpersonal Skill:

Ability to connect, listen, and communicate effectively, adapting to different situations while building beneficial relationships. Results Orientation:

Driven by achieving measurable outcomes, constantly evaluating strategies for effectiveness, and pursuing personal and professional growth. Client and Colleague Focus:

Build professional credibility in the community, acting as a trusted resource for colleagues and clients. Care Management:

Manage communication processes from initial contact, collaborating with treatment teams and acting as an internal liaison to enhance the patient and referrer experience. Professional Insight:

Make informed decisions by analyzing business opportunities, coordinating resources, and executing strategies to influence behavior.

CANDIDATE QUALIFICATIONS Bachelor's degree preferred, along with experience in a referral relations or business development capacity within behavioral healthcare or related fields. Experience working as a Nurse, Case Manager, or Social Worker will be considered. Strong self-motivation, organizational skills, and a genuine desire to assist others. Proven history of successful sales performance, demonstrating an energetic and focused sales personality. Experience in prospecting new referents, generating new business, and closing sales opportunities. Proficiency in cold calling, outbound sales, and CRM records management.

This role offers an exciting opportunity for a dynamic and results-driven professional to contribute to the growth and success of Recovery Ways on a national scale. If you possess a passion for business development, a commitment to excellence, and a drive to make a meaningful impact in the field of behavioral health, we invite you to join our team.

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