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Coordinator-Patient Relations

2 months ago

Columbus, United States Baptist Memorial Health Care Full time
Summary

Serves as the primary liaison between patients, family members, other guests and all hospital departments to assist in identifying and solving problems in order to assure patient and guest satisfaction. Provides a broad range of administrative and support functions of a highly responsible manner. Prepares special reports and/or projects, correspondence, presentations and other forms of confidential information. Works relatively independently and may oversee the work of others. Communicates with a diverse population which may include but is not limited to board members, patients, medical staff, other staff members, and outside customers. Incumbents are subject to overtime and callback. Performs other duties as assigned.

Responsibilities

  • Develops and implements a comprehensive patient relations program by serving as the primary liaison between patients, family members, other guest and all hospital departments, providing ongoing assessment of identified patient and guest concerns, assisting with problem resolution, and assisting in the development of new initiatives to ensure patient and guest satisfaction.
  • Coordinates office management actives for designated administrator(s) to include organizing and maintaining documents, reference materials, policies/procedures, office files and records, schedules/ calendar(s), and setting appropriate work priorities for efficient office operations.
  • Reports and/or resolves all concern/grievances in a timely manner with the appropriate personnel.
  • Attends meetings and other required functions for the purpose of recording minutes, coordinating materials distribution, and/or supporting the needs of other attendees.
  • Facilitates customer satisfaction by communicating and interacting with key internal and external customers to identify opportunities for improvement resulting in enhanced services and customer satisfaction.
  • Participates in Service First activities and programs to enhance customer satisfactions.
  • Uses a variety of computer software/applications as necessary to generate reports, spreadsheets, correspondence, presentations, and other pertinent documents or written materials.
  • Researches, compiles, assimilates and prepares confidential and sensitive document's using a number of data sources (i.e., agenda items, payroll, budget, etc.) for the purpose of complying with financial, legal, and/or administrative requirements.
  • Responds to a wide variety of calls and/or inquiries for purpose of providing information, resolving problems/issues where appropriate, and/or referring to appropriate staff members.
  • Completes assigned goals.
Requirements, Preferences and Experience

Education

Minimum: Associates or Baccalaureate Degree, or equivalent experience. Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Experience

Preferred: 3 years experience as an administrative secretary or office manager.

Minimum: 4 years secretarial experience with evidence of increasing responsibilities. Two years experience that involved interpersonal relationships with patients, guest and employees.

Special Skills

Minimum: Must possess excellent organizational and communication skills (both written and verbal). Must also possess high level of computer proficiency working with different office applications. Proficient at Microsoft Office, Word Excel and PowerPoint. 60 WPM typing speed.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:
  • Competitive salaries
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program

Job Summary:
Position: 6180 - Coordinator-Patient Relations
Facility: BMH - Golden Triangle Hospital
Department: GT Medical Review Admin Svcs BMH GTR
Category: Administrative Non Clinical Support
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:MS:Columbus
Located in the Jackson metro area.