Patient Experience Coordinator
2 months ago
Current Employees and Students
:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Job Title:
Patient Experience Coordinator - The James
Department:
James | Patient ExperienceScope of Position
Patient Experience Coordinator activities include greeting new admissions and ensuring all clinical and service-related needs are met by proactive rounding, anticipating, and identifying needs, soliciting input, and addressing any issues or concerns. The Patient Experience Coordinator is responsible for providing mediation/issue resolution, service data entry and analyses throughout the health system so that optimal quality and communication can be achieved. This position supports the development, implementation and coordination of programs and services that promote a positive patient experience and patient satisfaction through promoting, coaching, and teaching the customer service behaviors. The Patient Experience Coordinator will work to build relationships with patients, families, and staff to create an environment where optimum patient experiences and positive patient satisfaction flourishes.
Position Summary
The Patient Experience Coordinator is responsible for providing personalized guidance and support that promotes a positive patient/family experience throughout their care continuum. The Patient Experience Coordinator will build relationships with patients, families, and staff to create an environment where optimum patient experience and positive patient satisfaction flourishes. In addition, this position is responsible for providing customer service training, coaching, mediation/issue resolution, project support, service data entry and analysis, and patient information so that optimal quality and communication can be achieved.
Patient Experience Coordinator functions include responding to patient, family and visitor concerns employing excellent verbal and written communications skills, intervention, interpersonal, diplomacy, and conflict management skills and strategies, and service recovery approaches to work to facilitate and resolve perceived issues with a wide variety of customers. This position assists in providing customer service training; coaches physicians, residents, students and staff on appropriate behaviors, conflict resolution tactics, responses, and skills to promote positive perceptions; assists with providing patient and visitor information; and works to improve processes to elevate the services levels provided to patients, families, and visitors. This position supports the Patient Experience Department with sharing information and analysis, project support, and providing team leadership for customer service improvement initiatives, and support of department operations.
Minimum Qualifications
Must be able to work Monday to Friday, 12 pm to 8:30 pm. This role is focused on the Critical Care Unit.
Bachelor's Degree with emphasis in Human Relations, social work, communications or related field or equivalent combination of education and experience required.
Excellent verbal and written communication skills;
Strong customer service, interpersonal, conflict resolution, program solving and program planning skills;
Ability to work effectively with all levels of the organization, patients, and visitors; ability to work independently on assigned projects;
Ability to analyze and interpret data and integrate raw data into actionable process improvements required.
Strong customer service skills required.
Our Comprehensive Employee Benefits Include
An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long-term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
And much more
Explore our extensive benefits
.
Work-life: Flexible and remote work arrangement opportunities where applicable, childcare program, and access to educational, athletic and cultural events. Retirement: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans. Health: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming. Time off: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available. Financial: Tuition assistance for employees and their dependents, adoption assistance and discounts with preferred vendors and university partners. Wellness: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.
-
Patient Experience Coordinator
3 days ago
Columbus, Ohio, United States ChenMed Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team at ChenMed. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our patients and ensuring a seamless experience from check-in to check-out.Key ResponsibilitiesPatient Check-in and Check-out:...
-
Patient Experience Coordinator
2 months ago
Columbus, United States Aspen Dental Remote Work Freelance Full timeAt Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call Patient...
-
Patient Experience Coordinator
2 months ago
Columbus, United States Ohio State University Wexner Medical Center Full timeScope of Position Patient Experience Coordinator activities include greeting new admissions and ensuring all clinical and service-related needs are met by proactive rounding, anticipating, and identifying needs, soliciting input, and addressing any issues or concerns. The Patient Experience Coordinator is responsible for providing mediation/issue resolution,...
-
Patient Coordinator
1 month ago
Columbus, Ohio, United States Third Street Dental Full timeThird Street Dental seeks a knowledgeable Front Desk Patient Coordinator to join our team. As a Patient Coordinator, you will greet our patients, verify their insurance, and assist in managing the dental administrative tasks necessary to operate a successful dental practice. You will demonstrate top-notch customer service and develop patient rapport by...
-
Patient Coordinator
1 month ago
Columbus, United States Third Street Dental Full timeJob DescriptionJob DescriptionThird Street Dental seeks a knowledgeable Front Desk Patient Coordinator to join our team. As a Patient Coordinator, you will greet our patients, verify their insurance, and assist in managing the dental administrative tasks necessary to operate a successful dental practice. You will demonstrate top-notch customer service and...
-
Patient Coordinator
2 weeks ago
Columbus, United States Third Street Dental Full timeThird Street Dental is in search of a skilled Front Desk Patient Coordinator to join our Columbus, OH team. The ideal candidate will be responsible for welcoming patients, confirming insurance details, and aiding in the smooth running of dental administrative duties essential for the success of our practice. Demonstrating excellent customer service and...
-
Coordinator of Patient Engagement
2 weeks ago
Columbus, Ohio, United States The Ohio State University Full timeJob Title: Patient Experience Coordinator - The Ohio State University Department: Patient Experience Position Overview The Patient Experience Coordinator plays a crucial role in ensuring that all clinical and service-related requirements of patients are effectively addressed. This position involves welcoming new patients, conducting proactive...
-
Patient Coordinator
2 weeks ago
Columbus, United States Third Street Dental Full timeJob DescriptionJob DescriptionThird Street Dental is in search of a skilled Front Desk Patient Coordinator to join our Columbus, OH team. The ideal candidate will be responsible for welcoming patients, confirming insurance details, and aiding in the smooth running of dental administrative duties essential for the success of our practice. Demonstrating...
-
Patient Access Coordinator
9 hours ago
Columbus, Ohio, United States Ohio State University Wexner Medical Center Full timeJob SummaryThe Ohio State University Wexner Medical Center is seeking a highly skilled Patient Access Coordinator to join our team. As a key member of our Revenue Cycle department, you will play a critical role in ensuring the efficient and accurate processing of patient demographic and insurance information.Key ResponsibilitiesProvide exceptional customer...
-
Patient Care Coordinator
2 weeks ago
Columbus, Ohio, United States Select Employment Services, Inc. Full timePatient Care Coordinator Position at Select Employment Services, Inc.Experience: 0 yearsCategory: ClinicalSelect Employment Services, Inc. is actively seeking a Patient Care Coordinator to enhance our team. The ideal candidate will possess current licensure in a clinical field such as Nursing (RN/LPN/LVN), Respiratory Therapy (RT), or Social Work (SW). A...
-
Sales Coordinator
4 weeks ago
Columbus, Ohio, United States Experience Columbus Full timeReports To : Director of Sales Operations (supporting multiple Sales Managers)Status : Full Time (40+ hours)FLSA : Non-ExemptLocation : Columbus (hybrid work-from-home and Arena district office)Travel : 10%-20% locally to offsite meetings and events within ColumbusCompensation: $24.00-$26.00/per hourOverview:As a Sales Coordinator, you will support three or...
-
Patient Care Coordinator
1 month ago
Columbus, United States Columbus Children's Healthcare Full timeJob DescriptionJob DescriptionSalary: We are seeking a dedicated and professional Patient Care Coordinator to join our team. This role is crucial in ensuring a seamless and supportive experience for our patients. The ideal candidate will excel in managing patient registrations, tracking quality measures, coordinating with referring specialists, and providing...
-
Patient Relations Coordinator
6 days ago
Columbus, Ohio, United States Ohio State University Wexner Medical Center Full timePosition OverviewThe Patient Experience Coordinator plays a vital role in enhancing the overall experience of patients and their families within the healthcare setting. This position is dedicated to welcoming new patients and ensuring that all clinical and service-related needs are proactively addressed through effective communication and attentive service....
-
Patient Care Coordinator
2 weeks ago
Columbus, Ohio, United States Nationwide Children's Hospital Full timeOverviewPatient Care Coordinator - Behavioral Health Outpatient Services1.0FTE, 40 hours per weekFull-time benefits available.Work Schedule: Monday - Friday, 8am - 5pmFamily Engagement:Website: Partners For KidsThe Patient Care Coordinator plays a vital role in assisting families to navigate and access community resources while providing support through the...
-
Patient Care Coordinator
2 weeks ago
Columbus, Ohio, United States AndHealth Full timePatient Care Coordinator Full Time Columbus, OH / Hybrid AndHealth is a pioneering healthcare technology organization dedicated to empowering individuals to overcome chronic health challenges. Our mission is to make exceptional specialty care accessible and affordable for everyone. We collaborate with healthcare systems, community health centers, insurance...
-
Patient Care Coordinator
2 weeks ago
Columbus, Ohio, United States The Christ Hospital Full timeJob OverviewThe Health Unit Coordinator plays a vital role in ensuring smooth operations within the healthcare setting. This position involves welcoming visitors and providing necessary assistance, while also delivering essential clerical support to the clinical team to facilitate effective patient care. Acting as a key communication conduit, the coordinator...
-
Patient Intake Coordinator
2 weeks ago
Columbus, Ohio, United States RiverVista Behavioral Hospital Full timeAbout Us At RiverVista Behavioral Hospital, our mission is to foster hope and provide comprehensive care to individuals seeking behavioral health services in a modern and supportive setting. We are dedicated to equipping our patients with essential life skills to regain stability and independence, supported by a team of passionate and highly skilled...
-
Oncology Patient Education Coordinator
2 weeks ago
Columbus, Ohio, United States Ohio State University Wexner Medical Center Full timePosition OverviewThe Oncology Patient Education Coordinator at Ohio State University Wexner Medical Center is accountable to the Associate Director of Patient Education. This role entails the comprehensive initiation, strategic planning, execution, and assessment of health education initiatives tailored for both outpatient and inpatient settings.Key...
-
Patient Services Coordinator
6 days ago
Columbus, Ohio, United States Ohio State University Physicians, Inc. Full timeAbout the RoleOhio State University Physicians, Inc. is seeking a highly skilled Patient Services Associate to join our dynamic team. As a key member of our staff, you will play a vital role in providing exceptional patient support services.Key ResponsibilitiesCoordinate and provide patient support services, including answering phones, directing calls, and...
-
Patient Services Coordinator
7 days ago
Columbus, Ohio, United States Ohio State University Physicians, Inc. Full timeAbout the RoleOhio State University Physicians, Inc. is seeking a highly skilled Patient Services Associate to join our dynamic team. As a key member of our staff, you will play a vital role in providing exceptional patient support services.ResponsibilitiesCoordinate and provide patient support services, including answering phones, directing calls, and...