Network Communications Supervisor

3 weeks ago

Helena, United States State of Montana Full time
Description:

Why live in Helena, Montana?

•Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide.

•It is a relatively quiet place to call home where small-town living collides with outdoor adventure.

•Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.

•Learn more about moving to and/or living in Helena, Montana here.

Why should you keep reading and consider working here?

We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD). Our mission to provide shared IT services to support the needs of the state and citizens of Montana.We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government. (You can learn more about SITSD here.)

What is this career opportunity?The Network Communications Supervisor is responsible for managing a widely deployed VoIP telephony system and enterprise contact center deployments. We seek a leader dedicated to delivering innovative technology solutions to the state's telephony environment, while engaging the staff in those solutions.In this capacity, you would manage the telecommunications staff and resources to support the state's operations and maintain a high quality of service. The primary duties include overseeing system installation, maintenance, and troubleshooting. They must ensure all equipment is up to date and properly functioning, respond to outages, and guide software upgrades as required. The supervisor should possess strong leadership skills and be able to motivate staff and promote system use.Additionally, you will play a pivotal role maintaining customer relationships with state agencies, working with designated technology vendors, and representing SITSD initiatives in a variety of forums. The job requires excellent technical and organizational skills as well as the ability to communicate effectively.

Qualifications

Education and Experience:
  • Bachelor's degree in Telecommunications, Networking, Business Technology, Business Management, or other IT-related field; AND
  • Five years' experience in the telecommunications or technical infrastructure industries; AND
  • Two years' experience supervising professional-level employees; OR
  • Alternate combinations of education and experience will be considered on a case-by-case basis.
Competencies:

Knowledge of:
  • General principles of project management
  • Avaya VoIP architecture;
  • Server and storage architectures;
  • Data transfer protocols and network designs;
  • Cloud-based and on-prem Contact Center and IVR design and creation;
Ability to:
  • Provide excellent customer service and communication to technical and non-technical individuals;
  • Supervise and support highly-skilled and technical team members;
  • Understand the interrelationship of data, voice/VoIP network systems and to quickly learn the State's environment;
  • Manage a budget driven by billed services;
  • Effectively communicate with diverse levels of management and stakeholders;
  • Effectively interact with vendors on behalf of State agencies;
  • Deliver superior network and telephony services to a variety of customers;
  • Establish and maintain effective working relationships in the public and private sector;
  • Identify problems, emerging issues and trends, and establish strategies to address them;
  • Translate new technologies into sound business solutions;
Preferred:
  • Experience supervising telephony and/or networking professionals;
  • Experience leading project-based initiatives;


Does this sound like you?

Please tell us how and why by submitting your resume and cover letter.(Please Note: You do not need to complete the "work experience" or the "education & certifications" portion of the application process in our recruiting system.You only need to upload the requested documentation.)

What can you expect from us in return for your hard work?

•Look here to see the additional benefitsThey include:

oWork/life Balance

oHealth Coverage

oRetirement plans

oPaid Vacation and Sick Leave and Holidays

oAnd more...

•Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF.Look here to learn more and see if you may qualify

Other important information to be aware of.

•This position requires the successful completion of a criminal background check.

•Only online applications are accepted.By applying online, you are able to receive updates and monitor the status of your application.

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