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Assistant Store Manager, San Francisco
3 months ago
**Assistant Store Manager, San Francisco**
**Reference:**
FEND02081 **Job title:**
Assistant Store Manager, San Francisco **Job function:**
Retail **Experience:**
Minimum 5 years **Country:**
United States **Contract Type:**
Permanent Job **Position:**
The Assistant Store Manager provides support to the Store Manager in the overall management of the store, team, merchandise and client experience. In partnership with the Store Manager, the Assistant Store Manager leads and develops the team, delivers operational excellence, drives the achievement of sales results, and ensures that the highest level of client experience is always delivered.
Job Responsibilities
Team Management & Development
Motivate and support the team so that they perform at their highest level to meet their individual and store objectives
Support the Store Manager in the in-store training routine and on-boarding of new hires
Assume the role of Store Manager in the absence of the Store Manager in accordance with Company operating standards
Supervise store personnel and enforce company policies
Identify, recruit and develop talents in collaboration with the Store Manager
Manage and motivate the team to drive business: create a positive and harmonious work environment and foster cooperation within the team
Proactively assess and manage performance of the team
Act as a role model demonstrating sales leadership to the team by supporting them with Customer Journey, selling ceremony, client retention and fostering cross selling
Ensure policies, brand standards and grooming guidelines are communicated and implemented
Client and Business Management
Build and maintain client books; meeting sales objectives
Manage quality of customer service to meet customer expectations
Help to develop action plans to improve Mystery Shopper Results
Implement appropriate CRM tools and develop loyal clients
Be aware of market trends and give feedback to Store Manager
Support the team in building long term client relationships, leveraging the clienteling tools
Establish a client-centric mindset in store to ensure the highest level of client experience and proactively handle any situation that may arise
Partner with Store Manager to communicate and inspire the team on corporate strategy and relevant business operations
Implement action plans to help support Store Manager to help boost business and maximize product performance, leveraging visual merchandise, clienteling, training and team work
Visual Merchandising
Work with the Visual Merchandising Ambassador to ensure Visual Merchandising is consistent with Company standards; periodically align visual merchandising and sales performance
Inventory Management
Ensure that merchandise is properly managed, displayed, stored and maintained by team
Support Store Manager in maintaining inventory accuracy and shrink rates within company standards, such as making sure cycle count procedures are completed as per guidelines
Ensure opening/closing counting duties are completed as required
Retail Performance
Ensure proper procedures are being met regarding cash, credit card and check processing
Control petty cash is in accordance with company policy and procedure
Support Store Manager in ensuring Top Store standards are being implemented and met
Assist Store Manager in morning briefs as needed
**Additional information:**
QUALIFICATIONS:
Minimum 5 years leadership experience in retail preferred
Minimum 3 years luxury experience preferred
Strong drive for results; goal oriented
Excellent interpersonal skills; the ability to communicate effectively both verbally and in writing
Ability to use POS system and its inventory management functions
RTW experience preferred
Foreign language skill is a plus
Ability to work in a team environment
Ability to lift boxes / weight up to 10lbs
Bachelors Degree or equivalent experience a plus
Organizational and strong computer skills required
Flexible availability, some nights, weekends, and holidays.
