Service Engineer

3 weeks ago

Moscow, United States Mindray DS USA, Inc. Full time

Requisition ID

4001

- Posted -

Country/Region (1)

-

Technical Services Reports To:

Service Supervisor, US Responsibilities: Business planning: maintain research on regional markets and industries, and formulate targeted regional service strategies; Service Channel Management: Technical support and service training for distributor engineers, delivery service policy to distributor. Service Delivery: Define Service Level Agreement (SLA) of regular service delivery base on customer segmentations and customer expectations. Develop and following pro-active service delivery model, including service weeks, service scanning, Customer visits, collecting Customer profiles, etc. Support sales department in service issues. Cooperation with sales and marketing departments. Daily work in CRM and others online platform system Requirements: Education: Bachelor degree or above, major in electronics, biomedical engineering is preferred; Experience: more than 3 years of working experiences in service in medical equipment industry with Solid understanding about medical equipment industry Knowledge and skills: Good leadership, communication skills; Good information collecting and analyzing ability; Comfortable with frequent travel; Adaptable to cross- culture environment

； Good written and spoken English

； Familiar with computer and office software. Conditions: Competitive compensation package including KPI bonus (will be discussed individually during interviews) Corporate mobile and equipment support Social benefits (Health and Life insurance)

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