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Front Desk Manager

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Rochester, United States Rochesterbroadwayplaza Full time

** Front Desk Manager**

**Job Category****:** Guest Services **Requisition Number****:** FRONT001276 Showing 1 location **Job Details**

**Description**

RESIDE Worldwide is the leading provider of professionally operated and managed global alternative accommodations with a portfolio of premier hospitality and technology brands. We are seeking a **Front Desk Manager** for join the team at the Broadway Plaza building in Rochester, MN. The Front Desk Manager ensures the hotel's consistency in quality of standards and the delivery of outstanding guest service by effectively directing the operations of the front desk.

*The schedule for this position is Monday - Friday, 8:00am-5:00pm.*

**Responsibilities:**

* Select, train, and evaluate the concierge staff

* Ensuring the front desk provides a professional and friendly service for customers

* Dealing with customers, including handling complaints when they come to the desk

* Troubleshooting emergencies

* Scheduling the concierge staff rotation

* Liaising with other departments

**Benefits:**

* Medical, Dental and Vision

* 401k program and employer match

* Paid holidays and vacation

* Tuition Reimbursement Program

* Employee Referral Program

* Employee Assistance Program

*In an effort to ensure health and wellness for all of our employees, RESIDE Worldwide requires vaccination for COVID-19.*

*RESIDE Worldwide, Inc. and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all of our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.*

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Required**

Minimum of 2 years of hotel front desk experience required.

Minimum of one year of management/supervisory experience.

Ability to work nights and weekends.

Ability to provide professional and courteous guest service.

Good time management skills and the ability to work with minimal supervision.

Good organizational skills, the ability to multitask and strong attention to detail.

Understand and follow verbal/written instructions and communicate both verbally and in writing.

Demonstrated business communication skills.

Positive and professional attitude when handling guest and associate situations and problem resolution.

Working knowledge of computers and basic math skills.

**Licenses & Certifications**