Front Desk Agent

2 months ago

Glendale, United States Azul Hospitality Full time
Job Details

Job Location
Glenmark Hotel - Glendale, CA

Position Type
Full-Time/Part-Time

Salary Range
$20.00 - $21.00 Hourly

Job Shift
Any

Job Category
Admin - Clerical

Description

POSITION PURPOSE

Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.

ESSENTIAL RESPONSIBILITIES
  • Greet and welcome guests upon arrival.
  • Execute the registration and checkout process at the front desk.
  • Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
  • Accurately handle cash transactions and balance a cash drawer to the given amount.
  • Acknowledge rewards members and returning guests.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
  • Attend all scheduled training, departmental and hotel meetings.
  • Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
  • Practice safe work habits and ensure safe work practices to avoid injury to self and others.
  • Ensure all privacy and security protocols are followed as well as departmental and company procedures.
  • Answer all calls promptly correctly transfer all calls to appropriate departments.
  • Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
  • Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
  • Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
  • Maintain lobby cleanliness and organization.
  • Assist in booking reservations.
  • Assist with handling mail, packages, facsimiles, and guest items.
  • All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
  • Assist with any guest inquiry.
  • Follow all company and safety and security policies and procedures.
  • Report maintenance problems, safety hazards, accidents, or injuries.
  • Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
  • Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 45 lbs. as needed.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
  • Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
  • Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
  • Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
  • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
  • Must be able to speak, read, write, and understand the primary language used in the workplace.
  • Requires good communication skills, verbal, written and electronic.
  • Considerable knowledge of complex mathematical calculations and computer programs.
  • Must have excellent leadership capability and customer relations skills.
  • Must be detail oriented with outstanding organizational and communication skills.
  • Must possess basic computer skills.
  • Must possess basic computational ability.
  • Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
  • Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
  • Self-driven and able to work independently.
  • Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION

High school or equivalent education required.

EXPERIENCE
  • Experience in the hospitality industry preferred.
  • Experience in a front desk or customer service role preferred.
LICENSES OR CERTIFICATIONS
  • N/A


GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

  • Front Desk Representative

    4 weeks ago

    Glendale, California, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling registration and checkout processes, and ensuring a smooth and enjoyable stay for all guests.Key ResponsibilitiesGuest Services: Greet...

  • Front Desk Agent

    2 months ago

    Glendale, United States Arbor Lodging Management Full time

    Job Type Part-time Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are...

  • Front Desk Associate

    4 weeks ago

    Glendale, United States Atrium Hospitality Full time

    Hotel: Phoenix Glendale Renaissance. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Starting: $16.00/hour At Atrium Hospitality, we want our associates to have positive experiences; Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel

  • Front Desk Manager

    1 month ago

    Glendale, Arizona, United States Everhome Glendale Full time

    Job SummaryWe are seeking a skilled Front Desk Manager to lead our front desk team and provide exceptional guest services at Everhome Glendale. As a key player in our establishment's success, you will oversee daily operations, implement policies, and collaborate with other departments to enhance overall hotel operations.Key ResponsibilitiesLead and manage...

  • Front Desk Associates, Glendale

    7 months ago

    Glendale, United States Equinox Group Full time

    But are not limited to the following:Provide the highest level of customer service to members, prospective members, and guests. Professionally greet members and guests. Scan membership ID's. Answer phones. Update members' accounts. Maintain an orderl Front Desk Associate, Associate, Front Desk, Instructor, Hotel

  • Front Desk Associate, Glendale

    4 weeks ago

    Glendale, California, United States Equinox Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox in Glendale. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesProvide the highest level of customer service to members,...

  • Front Desk Associate

    4 weeks ago

    Glendale, Arizona, United States Serene Mke Hospitality Inc Full time

    Job DescriptionAt Serene Mke Hospitality Inc, we are seeking a skilled Front Desk Associate to join our team.Key Responsibilities:Welcoming guests and ensuring a smooth check-in and check-out process.Managing room assignments and maintaining accurate booking records.Providing exceptional customer service and resolving any issues that may arise.Collaborating...

  • Front Desk Sales Associate

    5 months ago

    Glendale, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Glendale, AZ. PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We're looking for...

  • Front Desk Host

    6 months ago

    Glendale, United States Black Angus Steakhouse Full time

    MAKE YOUR MARK AT OUR STEAKHOUSE, WHERE HARD WORK IS CELEBRATED EVEN HARDER! Black Angus was founded by Stuart Anderson in 1964. A rancher who knew his way around a horse, a range and a campfire, he was looking to share the simple ranch cooking he loved. It's from him we learned to cook our steaks over fire, serve generous portions, and to create Memorable...

  • Front Desk Coordinator

    4 weeks ago

    Glendale, Arizona, United States American Title Service Agency Full time

    Job Summary: We are seeking a highly skilled and detail-oriented Receptionist to join our team at American Title Service Agency. As a key member of our office, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our Escrow Department.Key Responsibilities:Greeting and Communication: Greet every...

  • Front Desk Associate

    4 weeks ago

    Glendale, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Specialist to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless stays for our guests.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Take ownership of...

  • Front Desk/Customer Service Representative

    6 months ago

    Glendale, United States Grads Photography Full time $14 - $17

    Grads Photography is dedicated to delivering exceptional professional service to our valued guests promptly. We are seeking enthusiastic team players with adaptability, meticulous attention to detail, and a passion for learning.Our studio specializes in portrait sessions for Seniors and Families. We are in search of qualified candidates to serve as the...

  • Front Desk Sales Associate

    4 weeks ago

    Glendale, Arizona, United States Massage Envy Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Sales Associate to join our team at Massage Envy. As a key member of our sales team, you will be responsible for driving membership sales and member retention, creating a great customer experience, and building ongoing relationships with our clientele.Key Responsibilities Drive...

  • Front Desk Supervisor

    1 month ago

    Glendale, Arizona, United States Transitions Counseling and Consulting Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Supervisor to lead our care coordination and scheduling team in delivering exceptional customer experiences across our healthcare clinics.The ideal candidate will have a strong background in healthcare or behavioral health, with experience in supervising teams and managing daily tasks. They...

  • Guest Experience Specialist

    3 weeks ago

    Glendale, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - JobID: A94F739A3577AC25D9CB5FE694DFA063 [Front Desk Agent / Concierge] As a Guest Experience Specialist at Residence Inn by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest...

  • Medical Front Office

    3 weeks ago

    Glendale, United States Select Physical Therapy Full time

    Overview:Medical Front Office - Patient Service SpecialistGlendale, CaliforniaLooking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with...

  • Medical Front Office Representative

    1 month ago

    Glendale, Arizona, United States Optima Medical Full time

    Job OpportunityOptima Medical is a leading medical group in Arizona, with 23 locations and 90 medical providers serving over 120,000 patients statewide. Our mission is to improve the quality of life in Arizona by providing personalized healthcare services, focusing on preventing the nation's top leading causes of death. We are seeking a Front Desk...

  • Dental Receptionist

    2 weeks ago

    Glendale, United States Princess Dental Staffing Full time

    A dental front office receptionist with experience in scheduling, treatment presentations,  MUST HAVE dentrix KNOWLEDGE.    1**Appointment Scheduling**: - Coordinate patient appointments - Manage scheduling conflicts and ensure optimal use of the dentist's time  2**Treatment Presentation**: - Present treatment plans to patients, explaining procedures,...

  • Customer Care Associate, Front Desk, Per Diem, Day Shift-8Hr

    1 week ago

    Glendale, United States Adventist Health Full time

    Job Description Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services located in the San Fernando Valley. We are committed to the development and empowerment of...

  • Frontend Developer

    4 weeks ago

    Glendale, United States JohnHart Real Estate Full time

    Job DescriptionJob DescriptionJob Description:JohnHart is seeking a talented and motivated Front-End Developer to join our team. The ideal candidate will have a solid foundation in front-end technologies such as HTML, CSS, JavaScript and jQuery, along with experience in working with Twig templating and minor exposure to PHP. You will collaborate closely with...